Tag Archive for: Twitter marketing

The Best Times to Post on Social Media for Your Business

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As a business, the goal of posting on social media is to generate brand awareness, engagement and drive more traffic to your website. To optimize your social media marketing strategy, the times you post on social media does matter. A well-timed post can lead to greater reach, more likes, comments, shares, etc. It is important to note that optimal times do vary based on industry and user trends. But in general, there are times of the day users are more engaged than others. We’ve put together a guide for the best times to post on each social media platform, making it easier to find your sweet spot for optimal performance in your specific industry. 

Facebook: 

Reaching people on Facebook isn’t as easy as it once was. Organic traffic has been on the decline over the last few years due to it becoming mostly a pay per click platform. That doesn’t mean it should be ignored, however, as there is still massive opportunity. 

During the week, the best time to post on your business page is between 1pm and 4pm. This is likely because it’s the time of day when users have some downtime at work are browning their desktop or scrolling through their phone screens. 

The best days of the week to post on Facebook are Thursdays, Fridays, Saturdays and Sundays. Weekends in general show the highest levels of engagement. And Sunday at 3pm is the single best time to post on Facebook. 

Twitter:

With Twitter, timing is everything. The lifespan of a tweet is only 18 minutes so you only have a short period of time to make sure you’re reaching the right people. 

The best time to tweet has shown to be between 12 and 1 pm. Workdays seem to drive the highest engagement, with Wednesday being the single best day. Tweeting during lunch every week day can help increase your general social media engagement. Additionally, the weekends have shown to be the worst days of the week to tweet, driving the lowest engagement. 

Instagram: 

Instagram has recently changed its algorithm for how the platform ranks posts on users’ feeds. In general, it has made driving traffic and engagement difficult for pages with small follower numbers. It favors “recency,” but does not use chronological order. It shows users posts they believe they will be more likely to engage with. This makes it even more important to post during the time your followers are most engaged. 

If you’re marketing or selling products, the best time to post on Instagram is 11am to 1pm during the week or evenings from 7pm to 9pm. Because Instagram is favored on mobile, most users tend to avoid it during the work day. When it comes to days, the best performing are Mondays, Wednesdays and Thursdays, with Wednesdays driving the highest levels of engagement. But the single best time to post on Instagram has shown to be Saturdays at 5 pm. Overall, Sundays are the worst days to post. 

LinkedIn: 

LinkedIn’s algorithm is very different from all other social media platforms. Oftentimes, it will show posts from weeks ago. This makes it even more important to create compelling content that will stand out amongst the crowd. 

Considering most LinkedIn users are business professionals, the best times to post are between 10am and 11am on Tuesdays, Wednesdays and Thursdays. Weekends and after office hours tend to be the worst times to post. 

Final Thoughts

It’s important to note that this is all a general guide. To be successful on social you really need to know your own audience. Consider their age, their location, their challenges, pain points, etc. It’s also essential to continue to test and optimize. You never want to get complacent because things are constantly changing, especially when it comes to social media. 

If you need assistance with social media marketing, we can help. We’re experts in everything from SEO and SEM to social media marketing and website development.   To find out more about who we are and what we do, click here. To catch up on the top digital marketing news and trends, click here.  

 

Tips on Managing Negative Social Media Comments

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Social media is a unique public environment that has its own culture and expectations. And at some point in social media managing, you’ll have to deal with negative comments on your brand’s page or posts. While some of these comments may be from blatant trolls, others will be clear criticism of your product or service. It’s important to know how to effectively deal with these comments. Here are 5 tips on how to manage negative comments on your social media. 

Don’t ignore or delete. 

The worst thing a brand can do is ignore their negative comments. This can aggravate the commenter even further and may lead them to continue to leave negative comments in more places. This can also look bad to other users and existing customers. You want to remain transparent with your audience. Deleting messages rather than addressing them head-on conveys that you might have something to hide. 

It’s important to note that this doesn’t remain true for all negative comments. If a comment is inappropriate, offensive or derogatory, it should be deleted. To make this decision, exercise your own judgement or refer to your organization’s code of conduct. 

If it’s your fault, apologize sincerely. 

The saying goes, “the customer is always right.” Even if you disagree with their point of view, it’s still best to apologize. This is the first step in resolving a conflict. Keep a calm, cool and sincere tone throughout the conversation. When someone is bashing something you’re passionate about, this can be difficult, but it’s crucial to not let your emotions get in front of professionalism. 

On the other hand, you don’t want to admit fault for something you had no control over. If that’s the case of the complaint, lead with something like, “We’re sorry to hear you weren’t satisfied with your experience.” This shows you still care, but doesn’t recognize that you or a team member did anything wrong. 

Take offline if necessary. 

It’s best practice to resolve the conflict privately. Try to shift the conversation off of social media to another place. Whether this be through direct messenger, email, over the phone, etc. After you apologize, close the response by asking the customer to contact you through one of the mentioned forms of private communication. You never want to get in a further argument in the comments for others to see. Depending on the issue, the customer may write dozens more negative replies, which can reflect poorly on your brand. 

Be personable. 

No one likes their frustrations to be met with automated replies. This also looks bad to anyone else that reads the conversation on social. It’s beneficial to have a plan for negative comments, but you want to personalize the message as much as possible. This shows real empathy, authenticity and sincerity. You want to show that you really do care about your customers. See the following conversation between Delta and a customer. 

source:https://www.socialpilot.co/

It’s evident that these messages were written by a real person and are not automations. They effectively communicate with the customer and show that they genuinely want to help. 

Be timely. 

Timeliness is key with negative comments. Most users expect a response within 2 hours. If necessary, follow up with the relevant departments to give your customer a satisfactory answer. Word travels fast on social media, which is also why it’s so important to respond quickly. A slow response can make it seem like you don’t care or are ignoring the complaint, both which can quickly damage a company’s reputation. 

Be sure to consistently monitor your reputation throughout the day, whether it be through Google Alerts or other social listening tools. This will help to ensure no negative messages go unnoticed. 

Final Thoughts

Negative comments are unavoidable, but if managed the right way they can actually do more for your brand than positive ones. Responding to positive comments is easy. Dealing with negative comments is how you show company integrity, sincerity and personability. This is where long-term customer loyalty stems from. So if you want your company to succeed, watch what people are saying about your brand on social media. React to all the comments you get and be attentive to the problems of your customers.

Onimod Global releases the latest digital marketing news and essential marketing tips every Tuesday and Thursday! To catch up on the top digital marketing news and trends, click here. To find out more about who we are and what we do, click here.

Twitter Marketing: Is it Right for Your Brand?

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Twitter has proven to be an incredibly powerful marketing tool for certain brands. It can be a great platform to increase awareness, engage with customers, and grow your business, but it isn’t right for everyone. Each social network is unique in its targeting, reach, and overall marketing abilities. When making the decision whether or not a specific platform is right for your business, an analysis of both yourself and the platform needs to be done.

What to consider before marketing your business on Twitter: 

Are you B2C or B2B? 

This is one of the most important factors that should go into developing a social media marketing strategy. In general, those searching on social media are at the very top of the sales funnel, but there are exceptions. Twitter is usually best for B2C companies, but it can work for B2B companies with the appropriate tactics. It’s becoming a central discovery hub for consumers, making it a great platform for displaying expertise, products, and creativity. News, retail, e-commerce, fashion, finance, travel, hospitality, sports, health and wellness are some of the top performing industries on Twitter. 

Who is your audience? 

This is the number one thing that should be considered before deciding to join any social media platform. If your ideal audience is millennials, Twitter is a strong choice, as 40% use it. As age increases, the percentage of use decreases. 27% of 30 – 49 year olds are users and 21% of 50 – 64 year olds are users. That doesn’t necessarily mean Twitter is a bad platform for reaching an older audience. It just means your actual strategy on Twitter would be different. It’s also important to note that 42% of users access the site daily. 

What is your brand’s persona? 

Establishing a well-defined brand voice is essential for Twitter strategy. Brand voice should be original, convey a message, reflect core values, and resonate with your audience in a personal way. Companies that convey their Twitter account in a lighthearted way generally have a leg up than those that keep it serious. Twitter users are most encouraging, engaging, and creative of all other social networks. Content that’s fun, snarky, and relaxed will always perform better on this platform. This also goes into deciding whom will be doing the tweeting for your company. It is possible to have more than one person running the account, but it’s essential to make sure they’re all in sync. 

What is your overall social media goal? 

If you only want to use Twitter to gain followers, promote yourself, and don’t care about what others have to say, it’s probably not the platform for you. This isn’t an account you can just put on autopilot. Regular engagement and interaction is vital for Twitter success. Scheduling tweets and never checking back is a huge missed opportunity. To maximize reach and keep your audience engaged it’s essential to check activity often, retweet relevant content, and jump in on trending conversations. Twitter is best for building relationships with customers, as it’s one of the most personable social platforms. Many companies utilize it for customer service inquiries, as it’s the best means of contact for many reasons. There are no hold times, it’s more informal, it’s public, and it’s in real time. Companies have the opportunity to respond to complaints immediately, which means problems can be solved that much faster. Since other users can see this happen as well, it showcases excellent customer service and may even save you from repeating them in the future. 

Final Thoughts 

Twitter can be a great platform for marketing and presents unique opportunities for both companies and customers, though it’s not for everyone. It’s simple to use, but takes frequent attention. Finally, it’s important to note that Twitter, just as all social media, is not an ultimate marketing solution. It should be used as a tactic, working in conjunction with other tools to support your overall marketing strategy. 

How We Can Help 

At Onimod Global we are experts in social media marketing. We know which platforms are best for brands, and create visibility for brands where customers are searching, interacting, and ultimately converting. Find out more about we do here, or contact us today here.

5 Ways to Increase your Organization’s Impact on Twitter

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Consistently posting on a business Twitter account may start to feel like a meaningless and repetitive task, yet it’s important to build a brand and keep audiences engaged. According to Marketing Land, there are “currently over 300 million monthly active users on Twitter, with 50% of these users being more likely to be consumers of the brands they follow.” Therefore, your company’s Twitter activity must be a priority and listed below are a few ways to maximize your impact on the social media giant.

1. Interact with your Audience:
It’s very easy to ignore or forget about replies and direct messages from followers. Keeping track and replying in a timely manner will make your audience feel important and connected to your brand. It’s also a facet that will set you apart from other company Twitter accounts. Look at Jimmy John’s for instance, they take pride in interacting with their customers and have gained a large following on Twitter as a result (476K followers). Ultimately, if you go the “extra mile” when it comes to interacting with followers you will get noticed.

2. Follow Trends and Hashtags:
This concept may seem like a simple task, yet many business accounts either ignore or forget to utilize hashtags and trends that Twitter has to offer. The major benefit of paying attention to trends is more visibility. We’re not suggesting to overuse hashtags, but implementing at least 2-3 per tweet will have a positive effect on your impressions, interactions, and overall visibility. #MondayMotivation or #FridayFeeling for example are two frequently trending hashtags that can easily be inserted in tweets to catch more eyeballs.

3. “Follow and Retweet for a Chance to Win”:
This is one of the most common Twitter strategies in the game, but don’t underestimate it’s effectiveness. If you’re a frequent Twitter user you probably encounter these tweets all the time. It’s simple, fun, and an effective way to build relationships with current and future consumers while growing followers at the same time. Although many users may unfollow your account if they don’t win anything, your tweet will still produce a ton of impressions and enhance brand awareness.

4. Allocate Time into Profile:
As simple as this idea sounds, many companies don’t put in enough time and effort to their Twitter profiles. Depending on the industry, tweeting at least 3-5 times per week will show consistency. Inactivity for long periods of time can be a turnoff for potential consumers. Even paying attention to simple aspects like your profile images, bio, and likes can have a major impact on your brand’s image. Setting up a schedule each week for when, what, and how much to tweet is one easy way to maintain a consistent Twitter presence.

5. Don’t Solely Focus on Products/Services:
It’s obvious that Twitter and social media in general is a large marketplace for product/service promotion, but followers don’t like being bombarded with product information. This could potentially make your account look like a scammer and you will lose followers as a result. One idea for producing content is to pay close attention to how competitors use their Twitter and make note of which types of posts draw the most engagement. Another idea is to interact about what’s happening within your community. Essentially, the overall concept with tweeting content is to be as relevant as possible to your audience’s interests.

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