Tag Archive for: one to one marketing

The 411 on 1:1 Marketing

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The “one size fits all” mass marketing method has been well on its way out of style. Before it was all about getting out a message to as many people as you possibly could, hoping that at least one of them would become a customer. Over the last few years marketers have discovered that going this route is generally not the most cost effective. They’re now trying to send out more personalized messages to a more specific target market. 

One-to-one marketing, also referred to as relationship marketing, is by no means a new strategy, but has become one of the most popular buzzwords of 2019. It focuses on personalized interactions with each customer, catering to their individual behavior and needs. The challenge faced by marketers now is how to achieve this digitally. While brands are constantly updating their process to be more customizable, it still has yet to be perfected.

Types of One-To-One Marketing

Customization

This gives each customer the ability to customize the product to fit their own taste. The company doesn’t have to learn the preferences of each individual customer. It just has to produce and manufacture each product differently, according to the preferences set by the customer.

An example would be how Nike.com gives consumers the opportunity to customize their own shoes, deciding the colors, material used, etc. Some social media platforms also let users customize their profiles by giving the option to alter their feeds to fit their own preferences and interests. 

Personalization

With personalization the company takes the time to learn the personal preferences of each customer individually. The company then customizes its marketing plan accordingly, catering to the tastes of each individual.

Amazon.com is considered one of the most successful at using this strategy. They collect data on users based on what they have bought or looked at in the past. Amazon then uses that data to recommend new products for them to purchase.

Why it Works

One-to-one marketing takes customer relationship management data, then segments, activates, and measures that data to discover the customers of highest value, while maximizing reach to them. One-to-one marketing generates lift, has the ability for extremely specific segmentation, as well as producing measurable results. You have the ability to substantially increase conversion rates due to the fact that you’re delivering more relevant messages to each audience segment, according to the feedback from those segments. You’re also creating micro-segments, targeting each customer specifically and uniquely.

Getting Closer to One-to-One Personalization

As we said before, this is not a new concept, but taking it and perfectly applying it to the digital marketing world has difficulties. MarketingLand has found 5 steps brands have started integrating into email campaigns, attempting to get closer to reaching one-to-one personalization.

1. Practice Good Data Hygiene

Remove inactive subscribers, duplicate emails, and fake accounts regularly. The quality of your content doesn’t matter if it’s not making it to the right, and legitimate, people.

2. Maintain Good Relationships with ISPs

Brands need to follow the best practices to maintain good relations with internet service providers such as Google, Yahoo, etc. A poor reputation can prevent your brand’s emails from reaching your subscriber’s inboxes. Monitor your reputation by frequently reviewing and adjusting targeting, frequency, and deployment strategies.

3. Use User-Friendly Templates

The development, creation, and deployment of campaigns can take weeks, maybe even longer, if marketers don’t have a streamlined process with the right tools in place. Marketing teams can build responsive, dynamic campaigns without coding, using drag-and-drop functionality. Production time can be cut in half, allowing your team to create more relevant content for more of your audience.

4. Dynamic Content Blocks

These have the ability to cater to each subscriber segment, creating greater efficiencies when changes frequently occur. For example, in retail there is a constant movement of pieces from inventory to offers that have the possibility of changing at a moment’s notice. Building automated pieces of content into template ensures that these last minute changes can be made with no real labor. This reduces production and also allows the design team to focus on other, more important tasks.

5. Have a Robust Trigger Program

This is the easiest way to implement personalization for email programs. The program delivers relevant content in a timely manner with the results being open rates exceeding far above averages promo messages. MarketLand suggests to frequently check subscriber activity, purchase history, browser behavior, preference data, etc. to find additional ways to boost your program. These triggers can provide a jump in revenue with less maintenance in content creation.

Additional Thoughts

All marketers are aware that individualized content is the best way to build awareness and relationships with customers. While it’s easy for smaller companies to personally communicate with each individual customer, there are many barriers when trying to make that happen on a much larger, digital scale. Despite the challenges, marketers are employing a variety of strategies that are allowing them to get much closer to one-to-one personalization. 

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Digital Marketing Advice From Procter & Gamble’s Chief Brand Officer

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Marc Pritchard, chief brand officer of Procter & Gamble, had many things to share with the attendants of the most recent ANA’s Masters of Marketing Conference.

Kristina Monllos of Adweek reported on the event, and gave keen insight into Prichard’s presentation. Prichard referenced his many years of experience working with the P&G brand, and the struggles it has faced through digital marketing and advertising.

The same concerns are often echoed in the experiences of all marketers. Everyone grapples with challenges in their marketplace and the positioning of their own brand. There are always new ways to innovate, create, and improve upon what already exists.

Prichard hit on the following main topics as ways for a brand to rethink their digital marketing tactics:

  • Transparency
  • Ad Quality
  • Mass One-to-One Marketing
  • Messages For Good

Transparency

Brand transparency is a rapidly increasing area of concern for consumers. It has become the norm to assume that advertising and marketing is dishonest and untrustworthy.

In order to convince people that your brand is truly the best choice for them, you need to gain their trust. Consumers won’t believe just anything that you tell them. In today’s market, potential customers prefer to be shown rather than told about a brand.

So how do you go about showing off your brand’s trustworthiness? For more insight into the subject of brand transparency, take a look at another Onimod Global Blog, “The Importance of Transparency in Digital Marketing” by clicking HERE.

Ad Quality

The quality of your advertisements is what will determine its relevance. Major search engines like Google have no greater purpose than to provide the most relevant results for its users.

Google makes continual updates to its algorithm to maintain its search engine’s integrity. Click HERE to learn more via our article, “What Google’s Algorithm Adjustment Means for Digital Marketing.”

Another key aspect of quality ads is their frequency. You want to make sure that you are showing your ad to the right consumers, but don’t overdo it. In the case of P&G, Prichard explained the brand’s struggles with ad frequency by saying, “Excess frequency is a massive source of waste, and it really annoys consumers. No wonder ad blockers are growing 20 percent a year. I mean, how many times does a person need to see a toilet paper ad to get the point?”

Mass One-to-One Marketing

The title of this digital marketing topic is a bit perplexing. After all, how can something be unique and personalized while also being applied on a mass scale? The meaning behind this idea is to make an ad as personable as possible, while also applying it to a large audience.

This complex concept is often put to use in many ways that you may already be familiar with. For instance, if you have recently made a purchase through Amazon, then you will likely receive a follow up email from Amazon asking you to review the product. Amazon sends the same follow up message to thousands of other users, but only if they have selected to purchase that individual product.

Messages For Good

It is a bit unclear as to what Prichard meant by “messages for good” in Monllos’ article. This may be referring to a cause marketing strategy, which has proven to be very successful for many brands in recent years.

It may also be discussing the development of an advertising strategy that will withstand the test of time. In order to leave consumers with a clear idea of a brand, you have to make sure you are delivering a consistent message.

Prichard announced that the brand’s shifts in digital marketing strategy are, “about two-thirds complete on these steps today and should be largely finished by the end of 2017.” Keep an eye out to see the meaning of this fourth and final brand objective unfold through P&G’s digital marketing efforts in the following months.

Brand New(s)

In the meantime, stay up to date on the latest digital marketing news by visiting the Onimod Global Blog today! Our team is constantly working to provide expert insight into digital marketing trends all over the world. Click HERE to visit our blog and learn what your brand may be missing!