Tag Archive for: e-commerce

Optimizing Your E-commerce Store for Conversions

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In the dynamic world of e-commerce, driving traffic to your online store is just the beginning. The ultimate goal is to convert visitors into paying customers.

Optimizing your e-commerce store for conversions involves a strategic blend of design, functionality, and marketing. In this blog post, we’ll explore key strategies to enhance your e-commerce conversion rates and boost your bottom line.

1. User-Centric Design

Your website’s design plays a crucial role in the user experience (UX). A cluttered or confusing layout can deter potential customers. A survey done by Adobe found that 38% of people stop engaging with a website if the content/layout is unattractive. To optimize for conversions, focus on creating a clean, intuitive, and aesthetically pleasing design. Ensure that navigation is straightforward, product pages are well-organized, and the checkout process is seamless. Here are some design tips:

  • Responsive Design: Ensure your site is mobile-friendly, According to Statista mobile e-commerce sales reached $2.2 trillion in 2023 and now make up 60 percent of all e-commerce sales around the world
  • Fast Load Times: A slow website can frustrate users and lead to high bounce rates, research from Think With Google found that 53% of mobile site visitors abandoning a page that takes longer than three seconds to load.
  • Clear CTAs: Your call-to-action buttons should be prominent and compelling, guiding users toward making a purchase.

2. High-Quality Product Images and Descriptions

The online shopping experience lacks the tactile element of physical stores, making high-quality visuals and detailed descriptions essential. Use professional photos and consider offering multiple views or even 360-degree images. Product descriptions should be concise yet informative, highlighting key features and benefits. Include relevant keywords to improve SEO and help customers find your products more easily.

3. Streamlined Checkout Process

A complicated or lengthy checkout process is a common cause of cart abandonment, Baymard Institute calculated that 70.19% of online shopping carts are abandoned before purchase. Simplify this process by:

  • Reducing Steps: Limit the number of pages and fields customers need to complete.
  • Offering Guest Checkout: Allow customers to purchase without creating an account. Having perks for creating an account rather than forcing account creation gives customers a reason to come back.
  • Providing Multiple Payment Options: Include various payment methods to cater to different customer preferences.

4. Trust Signals

Building trust is essential for conversion optimization. Include trust signals throughout your site, such as:

  • Customer Reviews and Testimonials: ReviewxXpo found that displaying reviews can increase conversion rates by 270%, as potential customers trust peer feedback.
  • Security Badges: Show that your site is secure and reliable by displaying SSL certificates, payment security logos, and data protection assurances.
  • Transparent Return Policies: Clearly outline your return and refund policies to reassure customers of their purchase decision.

5. Personalized User Experience

Personalization can greatly enhance the shopping experience, making customers feel valued and understood. According to a study from Epsilon, 80% of consumers are more likely to purchase from a brand that provides personalized experiences. Implement personalized product recommendations based on browsing history, purchase behavior, or demographic data. Consider using AI-driven tools to offer targeted promotions or discounts to returning customers.

6. Effective Email Marketing

Email marketing remains a powerful tool for driving conversions. Use segmented email campaigns to target specific customer groups with tailored messages. Abandoned cart emails, personalized product recommendations, and exclusive offers can entice customers to complete their purchases.

7. Utilize Analytics and A/B Testing

Data-driven decisions are key to optimizing your e-commerce store. Regularly analyze site performance metrics, such as bounce rates, average session duration, and conversion rates. A/B testing different elements—like headlines, CTAs, or product layouts—can provide insights into what works best for your audience.

8. Optimize for SEO and PPC

Increasing your store’s visibility on search engines can drive more traffic and conversions. Focus on SEO strategies such as optimizing product titles, descriptions, and meta tags with relevant keywords. Complement your SEO efforts with Pay-Per-Click (PPC) advertising to target specific customer segments and drive immediate traffic.

Conclusion

Optimizing your e-commerce store for conversions is an ongoing process that requires a holistic approach. By focusing on user-centric design, high-quality product presentation, streamlined checkout processes, and personalized marketing strategies, you can enhance the shopping experience and boost your conversion rates. At Onimod Global, our team of digital marketing experts is here to help you navigate the complexities of e-commerce optimization and achieve your business goals.

Contact us today to learn more about our tailored solutions for boosting your online conversions.

Best Practices for Great Landing Pages

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What makes a landing page great? The primary goal of a landing page is to nurture customers who aren’t ready to buy – yet. And show them how your company can provide them value in that area of curiosity. Great landing pages are essential to any business because they help drive sales to your product and services as well as boost customer experience.

Let’s take a look at how you can implement Onimod Global’s tips to make a great landing page.

Crafting Good Headlines

A headline is one of the first things that a user will see when they click on a landing page. With this in mind, it’s important to write headlines that sell. Here’s are a few tips on how to create a compelling headline for your website:

1. Don’t be ambiguous. Your headline should sum up the content of your video in an engaging, concise and eye-catching way.

2. Make sure it conveys the benefits of your offer. This will make users more likely to stay on the page and act on the call to action.

3. Keep in mind that an optimized page title can also help you rank better in the search engines. Having an indexed landing page on your site that is keyword optimized raises its visibility for that particular query.

4. Finally, make sure your headline for your landing page matches the headline of your email, ad, SEO copy, etc. for a seamless user experience

Having Separate Landing Pages For Different Campaigns

Message matching is an important part of a great user experience.  Message matching is defined as, matching the heading of your landing page with the headline of the ad or piece of marketing your visitor clicked. This is especially crucial if you’re a B2C company.

Most B2C’s create and distribute a large amount of content across many different categories and product types, simply sending users to your homepage or a different product page from your promotional pages won’t allow that message to match up properly.

Be Mindful of the Images You Choose

Hubspot estimates that 65% of people retain information paired with relevant images compared to 10% of people who only hear that same information. Because of this, you want to make sure that your images are inspiring, original and eye-catching, but most importantly you want to make sure they inspire your visitors to action.

A concise, educational video can also boost conversion rates if you’d prefer to go that route. But be mindful of the images you choose. Your images should always help you earn conversions, not distract your visitors. 

Implementing Engaging CTA’s

Your call-to-action (CTA) button is the most important part of your landing page because it’s the way that new leads are created in your system. Without this button, you don’t get potential new customers, and the rest of the copy and images on your page lose their importance. Great CTAs can increase your conversion rates, see some of our following tips below:

  1. Having a convincing CTA button. Avoid using terms like “submit”, “get started”, and use terms like “Get my free trial”, or “Send me the eBook”.
  2. Your CTA button should contrast the surrounding elements on your landing page in order to draw attention.

Final Thoughts

Design and digital marketing go hand in hand. Without the two it can be hard to have your campaigns stand out in order to drive engagement and new leads. At Onimod Global, we can help you craft a strategic digital marketing plan to meet your company’s needs.

Whether you need help with your web design and landing pages or your social media strategy, we are your one-stop-shop for all things digital marketing. For more information on our services, reach out to us today!

E-Commerce Marketing Strategy: Where to Start

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With the recent lift of the nation-wide shut down, the country is slowly opening up on a state by state basis, but the majority of businesses still remain physically closed. Due to the uncertainty surrounding the situation, you may be considering, or have already entered into the e-commerce space.

There is an increasing number of people online and numbers will most likely continue to grow as the year goes on. In light of this growing audience, many businesses are boosting digital ad spend and their online presence in general. Making the e-commerce space even more crowded than before. This can be intimidating for those just getting started, which is why Onimod Global is here with helpful tips for getting your e-commerce marketing strategy started. 

Step 1: Choose Your E-Commerce Software 

There are endless e-commerce platforms out there to choose from. When you’re comparing software, it can be hard to tell how seemingly minor differences in features can have a major impact on overall performance, but they can. When it comes down to it, what’s best for you will depend on a variety of factors, such as the industry you’re in, the size of your inventory, etc. We’re going to talk about the three most popular e-commerce software platforms and give pros and cons to each, but there are many online articles that discuss others and go into greater detail on each. 

BigCommerce: Ideal for larger retail brands. Also a good choice for those who have a brick and mortar store and are looking to expand operations. The interface is user-friendly and allows you to customize your shop without having to know code by using templates in design your store. 

Pros:

  • Excels with multi-channel selling
  • User-friendly 
  • Scalable 
  • Variety of quality themes 
  • Comprehensive abandoned cart feature 

Cons: 

  • Can get pricey 
  • No 1-click selling/up-sells 
  • Cart abandonment feature isn’t included in entry plan

Shopify: If you plan to drop ship, rely on Facebook Ads, or Instagram marketing, this may be the best choice. Two big downsides are weak SEO and rigid URL structure, meaning it’s not as user-friendly. You can change some sections of it, but not others. 

Pros:

  • Quick load time
  • Easy set up
  • Many certified partners 
  • 1-click selling 
  • Allow multiple channel and social selling 

Cons:

  • Poor SEO 
  • Unable to customize checkout process
  • Apps can get costly
  • A developer is needed for advanced features 

3dcart: Has many practical features, such as unlimited storage, no transaction fees, and advanced shipping solutions. The main downside is it’s not for beginners. Set up and customization takes a lot of time to understand and get used to. 

Pros:

  • A nice blog feature 
  • Supports any integrations you would need 
  • Good business user management tools (email, QuickBooks, inventory_

Cons:

  • Dated templates 
  • Lacks customer support 
  • Not beginner-friendly

Step 2: Optimize Your Site for Search and Mobile

Online shoppers are constantly bombarded with advertisements, promotions, product options, etc. This means when they do make it to a site, they’re not going to wait around for a slow performing site because they can easily go somewhere else.  46% of shoppers have said they’ll never return to a slow website. Going even further, Google reported that for every one second delay in page load time, conversions can fall up to 20%. While there can be many causes of a slow site, these are the most common: 

  1. Heavy Page Image: Optimizing images will allow the pages on your website to receive bytes faster, and this makes your page more efficient with a faster load time.
  2. Large Files: We highly recommend a JavaScript compression or a minimization tool to help decrease your download size.
  3. Plug-Ins: Enabling caching with a plug-in allows pages on your site significantly faster. This saves you copies of pages with the same request, which allows your server load in a much more efficient manner.

It may be beneficial to get a professional digital audit done to identify any areas your site might be lacking and to get help with finding the right solution. 

Step 3: Identify Your Niche 

E-commerce sites with hundreds of products, dozens of categories, and no real focus rarely find success, at least not when they’re just starting out. Unless you have a massive budget, you have to find a niche to be profitable. Choosing your niche is one of, if not the most important step of starting your online store. You can start this process by researching different niches and identifying successful companies in that space. You don’t want to pick an overly crowded area, but you don’t want to pick a space with no competition either. This can indicate there’s no market there. The more specific you get, the less competition you’re likely to face and also gives the benefit of having shoulder niches. These are spaces that are similar to you, but not identical. This gives you the opportunity to work with other businesses in those niches to cross-promote, become an affiliate, and grow your customer base. 

Step 4: Utilize Social and Content Marketing

As we mentioned before, people are online now more than ever. Not only are they shopping, but they’re also spending time on social platforms. If you haven’t read last week’s blog, we go into greater detail on social media strategy, but for now we’ll just go over some general tips: 

  • Not every social network is the right one. E-commerce sites are highly visual, so choose social platforms that are image focused and give you the opportunity to show off your products, such as Instagram and Facebook. 
  • Be helpful. Give customers credible, detailed information about the things they need. Make it clear you’re there to help them. 
  • Be active. It’s important to let customers know solutions are available whenever, wherever, even if that means in the late evening or early morning. 

As far as content marketing goes, some might think it’s not needed if you’re just selling products online. Actually, content is extremely valuable for e-commerce sites. Content is one of the number one contributions of SEO, and when your business is strictly digital, SEO is essential. Here are some tips for using content to market your store: 

  • Write relevant blogs. 
  • Create guest posts for external websites. 
  • Publish product-related videos on YouTube. 
  • Include a keyword-driven FAQ section. 
  • Optimize product page copy. 

Final Thoughts

Even if you’re only shifting to e-commerce due to the pandemic, it can have great benefits for your overall business long after it’s over. E-commerce businesses have several marketing tools at their disposal. Using digital and inbound marketing just the right way, you can create campaigns that are designed to help your online store attract customers and grow better.

If you find yourself struggling with marketing in any area, you may want to consider outsourcing for your digital marketing needs. At Onimod Global we are experts in everything from SEM, social media marketing, Google shopping advertising, and more.

Learn more about what we do, take a look at how we’ve helped other brands, and become a client today!

The Keys to Successfully Marketing on Amazon

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Today’s consumers no longer use Amazon just to purchase products. 90% of consumers use Amazon to price check a product, 72% of consumers visit Amazon for product ideas, and 56% of consumers visit Amazon before any other site to start their product search. In 25 years, Amazon has grown exponentially. It sees over 2,000 new sellers every day. If that’s not enough, here are some other remarkable statistics:

Amazon can be very intimidating, but it’s no secret there’s immense revenue opportunity there. To be successful, sellers must create a marketing strategy that attracts users to their product pages, then converting them into customers.

If you’re struggling with, or new to Amazon here are 4 tips to better market and sell your products. 

1. Drive Ratings and Reviews 

Amazon was one of the first companies to put a review system on their site back in 1995. Rating and review sections are now a part of almost all e-commerce sites, and many business/service sites, and are an important factor for online consumers. Good reviews can fuel sales for a few days, but a bad review can impact sales for months. When it comes to selling products on Amazon, reviews are vital. Getting reviews can be tricky, especially authentic and positive ones. On average 90% of negative reviews are unsolicited, while 90% of positive reviews are. You have to find ways to invite people to participate in the discussion, without influencing exactly what they say. There are plenty of “black hat” strategies to acquire a massive amount of reviews and fast, but that can get you into trouble in the long run. There are plenty of other strategies that work and are within internet law guidelines, such as:

 

  • Send follow up emails. After a customer receives a product, send a follow up email to inquire if they would be willing to review the product on the Amazon listing page.
  • Include a note in the package you send your products in. Today, a handwritten note can mean a lot. Including one in your package that thanks the customer for their business and asks for a review is an effective way to get positive responses.
  • Remind people on social media. Remind your followers to review your products on Amazon. You only want to do this every so often because you don’t want to be overbearing or annoying. You don’t need to offer any incentives, just explain why reviews matter and why you’re asking for their help.

 

2. Optimize for Search

To ensure your products are seen by people, your listings need to be optimized for search. When your listings are optimized, your products show up higher in search results. Your goal is to show up as close to the top as possible when your target customer is searching for keywords that relate to your products. Here are some tips to help you optimize your products for search and increase your discoverability. 

  1. Create product titles that read naturally and reflect a handful of relevant keywords. 
  2. Use special characters (like | or — or ,) to make your title more readable.
  3. Place the most relevant, searched-for terms first, in an order that makes sense. 
  4. Take a look at what works for competitors. 

3. Utilize Videos

Videos engage users and can help increase rankings more than any other type of content. Creating videos that promote or educate users about you or your products can help boost Amazon sales. While you can’t post your videos directly to Amazon, you can share them across your social channels and on your site and then link viewers to the product listing. 

4. Be a Reliable Resource 

With hundreds of thousands of competitors on Amazon, you need to find ways to differentiate yourself from them. For this to be accomplished you have to leverage your brand as a reliable resource. There are a variety of ways to do this, but here are 4 steps to get started: 

 

  • Determine the value you can offer to others and start sharing it. Users are always searching for answers. If you have those answers, or any beneficial information, find ways to put that into forms of content that educates people and aligns with the passions or hobbies that they care about. Once you’ve found ways to create that content, set up a blog or news page on your website to share it. If you’re struggling with coming up with topics, start with answering frequently asked questions about your products, services, or industry.
  • Send traffic to your original content. Now that you have this valuable content, you have to work to send traffic to read it. You can do this by running paid ads on social platforms and search engines, targeting keyword opportunities to get the content to rank organically, and just sharing it on social directly. 
  • Capture email addresses and nurture leads. Every user that makes it as far as to read your content is a sales opportunity. Put the tools and automation in place to capture email addresses, and build content-focused email drips that continue educating leads and nurturing them down your funnel. 
  • Always include compelling CTA’s in all content. Make sure all of your content and ads have strong and clear call-to-actions. You never want users to be confused about what you ultimately want them to do. Include buttons, use bright and bold colors, and send those people directly to your product listing and brand page on Amazon. 

 

Conclusion

Amazon can seem like a beast, but with so much revenue potential, it’s not a platform you want to ignore. With the right strategy and supporting tactics, it doesn’t take much to be successful and start capturing consumers. If you find yourself struggling with marketing on Amazon, or any digital platform, you may want to consider outsourcing for your digital marketing needs. At Onimod Global we are experts in everything from SEM, social media marketing, Google shopping advertising, and more. 

Learn more about what we do, take a look at how we’ve helped other brands, and become a client today!

Leveraging the Holidays to Market Your Brand

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Whether liked or not, the entire holiday season remains the most important time of the year for both brands and consumers. Even though Black Friday and Cyber Monday are the two largest shopping days of the year, the opportunity to generate monumental profits exists long after. During this time many consumers are open and willing to try new brands. Companies with strong brand equity have greater ability to capitalize on this opportunity. Leveraging the holidays to market your brand can set you ahead of the competition now and even after the season is over. 

Optimize Your Site 

Site optimization for the holidays can be done in many ways. The first is by adding holiday-themed graphics to your site. Consider things such as:

  • Updating your logo with festive detail 
  • Use “holiday” or “winter” colors across your site 
  • Creating a banner 
  • Shape special offers as gift boxes

Here are some examples: 

Source: Little Guy Logos 

Next, make sure your payment process is smooth and streamlined. Make your payment process as simple as possible. Consumers don’t appreciate when it’s difficult to add something to their cart or a lengthy checkout process. Make sure your payment system is as polished as possible before it’s too late. There should also be diversity in your payment options. If you already offer a variety of credit card and PayPal payments, consider adding Apple Pay if you haven’t already. Accepting all forms of payment may put you a leg up from your competition. 

Lastly, make sure you’re paying attention to site speed and mobile-friendliness. Page load time is always important, but especially this time of year. Consumers have even less time and patience than usual. They’re not going to stick around for a slow site when they can probably find the same thing elsewhere. This is especially important if you do decide to add holiday decorations and graphics to your site. Make sure you A/B test everything to ensure it’s not slowing your site. Delivering mobile-friendliness is also crucial this time of year. If you haven’t already shifted your focus to responsive design, it’s unlikely you’ll be able to pull that off before the end of the holidays. But better late than never, and it’s something to keep in mind for next year. 

Utilize Social Media 

Engagement on social media is at its peak during the holidays. Brands should use that to their advantage by creating shareable content and interacting with other users as much as possible. Here are some ways you can increase engagement during the holidays: 

  • Contests: Create a holiday contest where users provide and share their own content with you for a chance to win products or deals. This is beneficial because you can in turn re-share their content on your own page, instead of always having to create your own.
  • Video Content: Videos have the highest engagement rate out of any type of online content. If you have holiday commercials, that should definitely be shared on all social platforms. Consider creating different promotional videos for the holiday deals you’re offering as well.
  • Tip Sharing: Content that focuses on pain points and solves customers’ problems has the opportunity to gain a lot of visibility because those are the kinds of things they’re directly searching for. Creating and sharing blog posts on those topics across all platforms brings best results.
  • Interactive Campaigns: If your holiday marketing strategy has a particular theme or center subject, encourage followers to share similar content. For example, if your holiday commercial features a puppy, ask users to share with you pictures or videos of their own pets. This can create a cute thread that will attract the attention of those that may have not been aware of your brand.

 

Stay Cohesive and Maximize Reach 

Your holiday strategy should be included in your off-page efforts as well. The main goal should be to maximize reach to potential customers and inform them about your products, services, promotions, etc. This can be done by offering bloggers or influencers your products for them to review on their platform. Work to get some of your content featured in related guides on other sites. Make some type of event for people in your niche. There are endless ways that this can be accomplished. It just takes some work and creativity. It’s also important to remember that not everyone is going to be onboard with your pitch. Don’t get discouraged if someone turns you down. There are a lot of people online. Just move on and keep pitching! 

Final Thoughts

As the space becomes increasingly competitive, these strategies are most effective when started early. We are getting late into the season now, but this is something to keep in mind for next year. You can start building up your marketing strategies throughout the year to maximize reach and hopefully capture more consumers. 

How Onimod Global Can Help

Even the best e-commerce sites can need help with digital marketing, especially around the busy season. At Onimod Global, we’re experts in all areas including SEM, SEO, social, web dev, automation, and analytics. With our expertise and unique cross-channel digital marketing campaign strategies, we can power entire corporate marketing departments, or provide custom solutions for local businesses. We are your 24/7, in-house marketing partner. 

Learn more about what we do, take a look at some of our work, or start your conversation with us today!

What You Should be Excluding from Your PPC Campaigns to Utilize Your Ad Budget

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When building PPC campaigns, marketers usually focus on what should be included in targeting attributions. However, campaign exclusions are equally as important. Negative audiences, keywords, and other exclusions help to reduce wasted spend ensure people see the right messaging at the right stage of the funnel, and prevent users from being retargeted with products too many times. With targeting capabilities only getting more advanced, why not take advantage and utilize your budget to its fullest potential? 

Audiences You Should Exclude from PPC Campaigns:

Customer Support Seekers 

Users browsing customer support pages are likely existing customers looking for assistance, not shopping for more products. Nuances may apply depending on the goal of your campaign. For example, if you’re trying to upsell, existing customers looking for support may be a good target audience. If you offer premium support, you can also promote that through remarketing. In general, these are not users you want included in your campaign. You can build retargeting audiences based on URLs associated with the support section of your site to exclude them from your campaigns. 

Job Seekers 

Those looking for open job positions are likely not going to be product or service purchasers. So you don’t want to waste your budget by serving them ads for your latest promotion. Usually you  can identify these people by building a URL-based audience from your site’s career page. If you link to a third-party site for job applications, see if you can pixel that site, or track clicks to that site as a Google Analytics event to then build an audience for exclusion.

Past Converters 

These are not necessarily current customers, but have engaged in a conversion action, such as submitting a contact form or clicked on an ad in the past. Whether or not you target this audience depends on your business goal. If you have a multi-step funnel to work people up to the point of sale, then you would probably want to continue targeting this audience. If that’s the case they should still be put into their own category, as you don’t want to show them the same ad as before. This can be accomplished by tracking who as made it to your ‘Thank You’ page, then excluding that group from your original campaign. 

Current Customers

Whether or not you target this audience depends on your business goal as well. Sometimes you may want to sell current customers on additional features or new products. It’s often valuable to retarget past customers because they may be recurring revenue. Best practice would be to put past purchases into their own segment, see how they perform, and bid accordingly. Otherwise, you can create exclusions by uploading a customer match list of customer emails. If your product requires a login, you can build an audience based on people who have accessed pages that would indicate their status as a paying customer.

Additional Exclusions to Consider:

Your Own Company’s IP Address 

You always hope that your own employees aren’t clicking on your ads, but it can happen. But if even the ad doesn’t get clicked, it can still be wasting budget. Every impression counts. If Google detects your ads being seen, but not engaged, your campaign can be penalized. An impression without a click lowers your CTR, which can lower your quality score. This can then increase CPC, leading to fewer clicks and fewer leads. It’s best to be proactive and just block your company’s IP address completely, avoiding wasted ad dollars. 

Non-Business Hours 

Some may believe running ads 24/7 is how you would capture the most business, but this is not the case. It’s rare for companies to get many conversions between midnight and 6am. If your intake team isn’t capable of handling leads after hours, don’t waste your budget on clicks you can’t convert. It’s best to only run ads during business hours to ensure all calls can be answered and emails can be immediately responded to. 

Mobile Apps 

This is an issue most common among display campaigns. While you want to show your ads for mobile searches, you probably don’t want them getting shown within apps. When ads show up on game apps they’re usually either immediately ignored or clicked accidentally. Both which aren’t favorable. Now imagine what happens when a child is playing on a smartphone or tablet somewhere. Below is a screenshot of just a few placements from ONE account for the few short months a Display Campaign was active: 

Source: WordStream

At a top level look, it seems that your campaign is getting great clicks and impressions. When in reality it’s completely irrelevant traffic and wasted ad dollars. If you’re only getting a few irrelevant placements you can just exclude specific apps, otherwise you can exclude all mobile apps from your campaigns. This might be the best decision, as they can be costly clicks unlikely to convert. 

Finals Thoughts

Developing the right audience targets takes analyzation and constant A/B testing. And if your business is seasonal your audience targets may often change. It’s important to remember what you include and exclude from your campaign all depends on your campaign and business goal. 

More From Onimod Global 

At Onimod Global we’re experts in all areas of digital marketing from SEM and Web Dev to Social Media and Content Marketing.  Take a look at how we’ve helped other companies, and learn more about what we can do for you!

Black Friday Digital Marketing Tips

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In 2018, 14.8 million online sales were processed on Black Friday, making it the most popular shopping day of Thanksgiving weekend, including Cyber Monday. Black Friday is one of the most important, if not the most important day of the year for businesses, both online and physically. Last year, 89 million consumers shopped both online and in-store. This year, it’s predicted that 61% of consumers will Black Friday shop online, and online spend will surpass $12 billion. Focusing on digital execution is becoming essential for Black Friday success, no matter your business. As Thanksgiving is right around the corner, now is the time to evaluate your current position and start preparing your digital marketing strategy for not only Black Friday, but the general holiday season. 

Preparing for Black Friday 

Do Your Research 

Research your competitors’ deals. If you’re offering a 20% discount and they’re offering 50%, which would you choose? You want your deals to have real value. Consider increasing the deal amount or adding additional offerings to ensure it will attract consumers. Of course you don’t want to go so low it affects your profit margins, but you want to offer something that will pull shoppers away from the competition. 

Evaluate Site 

When shoppers are already presented with so many different options, they’re not going to wait around for a slow or low performing site. 46% of shoppers have said they’ll never return to a slow website. Going even further, Google reported that for every one second delay in page load time, conversions can fall up to 20%. While there can be many causes of a slow site, these are the most common: 

  1. Heavy Page Image: Optimizing images will allow the pages on your website to receive bytes faster, and this makes your page more efficient with a faster load time.
  2. Large Files: We highly recommend a JavaScript compression or a minimization tool to help decrease your download size.
  3. Plug-Ins: Enabling caching with a plug-in allows pages on your site significantly faster. This saves you copies of pages with the same request, which allows your server load in a much more efficient manner.

It may be beneficial to get a professional digital audit, to ensure your site is performing at its best for Black Friday. 

Make Sure Tracking is in Place 

There are a variety of tracking and attributing tools and strategies. Google Analytics is one of the easiest to implement and includes a URL Builder Tool to assist you in the process. This will allow you to monitor performance beyond just sales numbers. These additional insights will allow you to be even better prepared in the future. 

If you already have analytics tools in place, analyze last year’s data. Have you tweaked your site based on those insights into how your holiday traffic behaves? Analyze what and what didn’t work in the past. Which of your products were most popular? Were most of your visits from email marketing, or did visitors find your site organically? What were they searching for? Use these insights to better plan this year’s strategy. 

Black Friday Digital Marketing Tips 

Start Early 

In a report by AdWords, 61% of holiday shoppers begin searching online for their purchases prior to the weekend of Thanksgiving. Consider creating a Black Friday landing page and letting it run all-year-round. If a shopper is doing early research for the deals they want to take advantage of on Black Friday, yours could be one of the first they see. If you keep that landing page up all year round, it will allow for continuous SEO work. By the time it gets close to Black Friday, and the searches get higher, your page will likely rank much better than those that just released their pages a few weeks prior. 

In addition to a specific Black Friday landing page, include the usual promotions and email blasts. Email marketing is an important aspect of Black Friday, but it needs to be done tactfully. The subject line is one of the most vital aspects, as if it doesn’t grab readers’ attention, it’s likely to remain unopened or marked as spam. Timing is also everything. Schedule your emails based on time zones or peak of online email users. 

Utilize Social Media 

Social media is becoming a great tool for ecommerce. The amount of users that purchase products via social media ads continues to rise. Both paid and non-paid social posts can be effective to create awareness for your sales. Include Black Friday hashtags in your posts so prospects searching for deals will easily find yours. Make sure to include a strong call-to-action in every post as well. Whether it be to visit your site or request more information on the sale. It’s additionally as important to engage with your audience. Don’t leave any comment unanswered. It always looks better when businesses are prompt with responses to questions or concerns. 

Initiate Referral Programs 

Consumers trust other consumers. Recommendations and referrals are some of the strongest forms of advertising. Take advantage of that and consider implementing a Black Friday referral program. Referred customers can actually be a great driver of brand loyalty and striking profitability than any of your other clients. The key is the reward has to be too good to pass up. If it’s not worth it, no consumers will care enough to put in the effort. There are a variety of ways to create enticing rewards without hindering profitability. 

Add a Countdown/Timer 

Shoppers can be indecisive. They often take their time to price shop and compare deals before making a final purchase. A countdown timer can add a little pressure to the situation and may be just the push a shopper needs to make a quick decision. It’s beneficial to include one for every product with the specific date and time the deal ends. Timers can be effective in more places than just product pages. Consider adding them as banners to landing pages, in promotional emails, or even social media pages. 

Personalization 

It’s no secret that serving highly tailored and personalized messages to each potential customer can drastically increase the chances of them converting. In fact, 63% of shoppers expect their purchase history to guide personalized experiences from brands. When it comes to Black Friday here a few ways you can try to make your marketing efforts more personalized: 

  • Include the recipient’s name in email blasts. 
  • Offer different deals to different customers. For example, existing or loyal customers are offered larger discounts or better deals. 
  • Include recommendations on product pages based on users past purchases and buying behavior. 

Black Friday is basically the kickoff to the holiday shopping season, but that doesn’t mean you can’t start your efforts long before Black Friday. Most of these strategies include detailed planning and targeting to be effective, which usually isn’t something that can be accomplished in a few days. It’s never too early to prepare for Black Friday. 

How We Can Help 

Even the best ecommerce sites can need help with digital marketing, especially around the busy season. At Onimod Global, we’re experts in all areas including SEM, SEO, social, web dev, automation, and analytics. With our expertise and unique cross-channel digital marketing campaign strategies, we can power entire corporate marketing departments, or provide custom solutions for local businesses. We are your 24/7, in-house marketing partner. 

Learn more about what we do, take a look at some of our work, or start your conversation with us today!

B2B Paid Search Tips

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The B2B conversion funnel can be very different than that of B2C. The purchasing decision and sales cycle as a whole can take much longer. First, because there is more than one decision maker. When purchases are made, they’re usually signed off by multiple stakeholders. Once they do sign off, contracts need to get sent through legal departments as well. The average B2B sales cycle is  84 days, meaning it could be a long time before the company is actually using your product or service. B2B marketing can seem a little more complicated than B2C at first, but with the right strategies and tactics in place, it can easily be simplified. 

B2B Paid Search Tips:

Multiple messaging points across the funnel

Because there are usually multiple people that have to approve the purchase decision, it’s important to have relevant messages for the appropriate audience at each stage of the funnel. Those that are in the early exploring stages are likely to respond to upper-funnel messaging, that don’t require a strong push to sell. As they get further into the funnel and are looking for specific reviews or comparing costs, they are usually more inclined to convert when presented with a strong CTA. 

Branded and competitor keywords 

If you don’t organically rank number one for your brand searches or aren’t well-known in your industry, bidding on your branded keywords is a must. Even if you are, bidding on branded keywords can have many benefits, especially when targeting B2B searchers. It gives you full control over your message and allows you to direct users to the ideal landing page. 

It’s expected to have generic keywords relevant to your services, but you might want to drop in competitor-based keywords as well. CPCs may be higher than branded keywords, but they are often cheaper than generic. When a user searches for a competitor, they’re likely just looking for what they have to offer. Bidding on their keywords gives users more results and alternatives. This can be especially beneficial if you’re not well-known organically. Since your target market may not be aware of you yet, bidding on competitors they are searching for will get you immediate visibility. 

It’s important to keep a close eye on your keyword performance. If CPCs for competitor phrases are getting too high, or soaking up all your budget without producing conversions, you may no longer want to bid on those phrases. A/B test many sets of keywords, find which perform best, and allocate your budget appropriately. 

Tracking and attribution 

The most difficult part of running B2B paid search can be tracking and attributing your leads, clients, and sales back to specific campaigns, audiences, keywords, etc. Identifying where sales and revenue come should be clear with an ecommerce strategy, as long as tracking is set up correctly. Tracking and attribution for lead generation campaigns can get a bit more complicated. They key is collecting data from multiple sources, then bringing it back together to get a clear picture of performance. 

There are many different tools and strategies to track and attribute paid search performance. A simple way to track performance is by directly dropping UTM data into a URL. If you’re unfamiliar with this practice, Google’s URL Builder Tool is a good place to start. This strategy allows developers to pull the data through the website form completions, pull that into your CRM, then complete the attribution process separately. 

There are many attribution models. The most popular used on Google are data-drive, time-decay, and position-based. Data-driven uses the publisher’s machine learning algorithms to precisely calculate and assign partial credit to different touch points in your funnel. While this is an effective strategy, there are volume requirements. Those Being 15,000 clicks and 600 conversions over the past 30 days and 10,000 clicks and 400 conversions per month. The other models may be better for businesses that have smaller volume. 

Time decay assigns credit to different touch points through the funnel, giving more weight to the most recent touch points, and less for the older ones. This may be most beneficial for highly competitive B2B spaces, as closed deals hold more importance than initial leads. Position-based attribution assigns 40% credit to the top of the funnel, 40% to the bottom, and 20% to the middle of the funnel for a conversion. Since this strongly emphasizes top and bottom funnel interactions, it makes sense for businesses where initial leads are just as important as closed deals. 

Re-Marketing 

In B2B, it’s especially important to nurture leads once they have entered into the sales funnel, but with relevant messages. You don’t want to serve these prospects with top-funnel messages that are no longer apply to them. That’s why you should create re-marketing lists for every stage of your sales funnel. The messages should differ slightly based on where the prospect left off in the sales funnel. It can be beneficial to create separate landing pages for re-marketing campaigns as well. This allows you to craft your message and specifically target those that have seen the original ad, but didn’t initially convert. These strategies can be used for post-purchase marketing as well. It’s always more expensive to acquire a new customer than to keep an existing one. There are plenty of opportunities to turn first-time purchasers into long-term, loyal clients. Consider cross-selling, up-selling, renewing, limited offers, etc. 

Conclusion 

At first glance, B2B marketing can seem much more complex than B2C. Longer sales cycles and multiple purchase decision makers can seem intimidating, but it just requires a different outlook. Take a holistic look at your firm’s entire sales journey. Collate the relevant data for every touchpoint and start crafting the campaigns that will fit best, ultimately driving more leads and sales. 

Sometimes, even B2B companies need outside help. At Onimod Global we are experts in all aspects of SEM. With our expertise and unique cross-channel digital marketing campaign strategies, we can power entire corporate marketing departments, or provide custom solutions for local businesses. If you’re struggling with paid search, SEO, social media, automation, web dev, or any other aspects of digital marketing, Onimod Global is here to help. 

Learn more about what we do, take a look at some of our work, or start your conversation with us today!

With Mobile Traffic Rapidly Rising, Why Are Desktop Conversions 93% More Valuable?

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A recent study done by AccuraCast has shown that mobile traffic is rising rapidly, however desktops are still preferred for transactions. The study discovered that while 60% of ad clicks in the last 12 months have come from mobile devices, desktops convert 60% more. Consumers use their smartphones for everything, yet they’re still not comfortable converting from them. This phenomenon is starting to raise many questions for marketers and advertisers. Are mobile ads driving the right traffic? Does mobile ad spend even have real value? 

 

Results 

For this study, AccuraCast analyzed 10 million clicks across 100 ad accounts over a 12-month period, comparing click and conversion trends between mobile and desktop. It was discovered that mobile ad clicks have increased by 11% from last year (49% to 60%), and mobile ad impressions rose by 6% (45% to 56%). Mobile conversions also rose 10% this year (39% to 49%). 

Source: AccuraCast

While mobile traffic increased significantly and conversions rose slightly, it was discovered that the overwhelming majority of conversions still come from desktops. Desktops convert 60% more than mobile users, and desktop conversions are worth 93% more than mobile. 

Historically AOV for desktop transactions has been higher than mobile devices. This has been found by multiple other studies and reports. As a generalization, consumers browse on mobile devices, but tend to go back to desktops to make final purchases. 

 

Issues with Mobile Conversions 

AccuraCast believes the reason for higher mobile impressions but lower conversions lies deeper in problems with the mobile user experience. These include issues such as: 

  • Low quality apps and/or sites driving traffic but not conversions. 
  • Low performing landing pages that make transactions difficult. 
  • Ineffective ad placements that lead to worthless clicks. 

 

Takeaway Recommendations 

 

1. As mobile visitors continue to rise, so should the quality of your mobile site and/or app. 

Mobile interfaces continue to improve, and users are expecting them to. Being mobile friendly is important across all industries. This means some companies should consider designing for mobile first, instead of desktop site. If you design mobile first you can leverage the larger screen real estate available on a desktop platform as a second step. It’s important to understand we are not suggesting this because desktop is dead. As the study has shown, it’s not at all, it’s still very important. But it’s far easier to take a mobile UI to the desktop than to take a desktop one to a smartphone.

 

2. Desktop still remains at utmost importance. 

To reiterate, data continues to prove conversions happen on desktops majority of the time, so you must continue to pay attention to your desktop site. Most consumers use more than one device when making a purchase. For example, someone may browse a store on their mobile phone, then go to their desktop to actually make a purchase. Because of this it’s smart to offer users on mobile devices the option to provide contact information, save shopping carts, or implement other functionality that allows them to defer the actual completion of a conversion to a later time. 

The rationale is that users may not want to deal with complicated forms or enter their credit card information on mobile devices. Following up with them later lets them come back on a desktop and convert at a more convenient time for them. If you adopt this strategy, it’s recommended to test it thoroughly to see which system gets the best results. 

 

3. Compare your site’s behavior to industry norms. 

If the average percentage of mobile visitors is 60% and your site is only at 35%, that may indicate an internal issue, such as a slow mobile site. Check how you compare to industry norms. If there’s a large delta, take the time to perform an audit to understand why. 

 

Final Thoughts 

For years now, industry experts have advised businesses to speed up and simplify the mobile user experience. As it’s been heavily forecasted that conversions and revenue from mobile devices will be growing rapidly. The results of this study show there’s still some distance to go. However, the desktop and mobile devices should not be seen as mutually exclusive channels. Most shoppers use multiple devices to make purchasing decisions. 

 

More from Onimod Global 

To catch up on the latest digital marketing news and trends, click here. To find out more about who we are and what we do, click here!

 

Generation Z Marketing Strategies

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Gen Z now makes up 26% of the population and comprises 48% of the total media audience. Their spending power is estimated to be between $29 and $143 billion, without taking into account their influence on household spending. They are a formidable consumer demographic, but the generation gap leaves some marketers struggling to successfully reach them. 

It is true that conventional digital marketing strategies rarely work and there has yet to be a complete consensus of which methods are most effective. But experts are starting to come together to compile their best recommendations and guidelines for successfully marketing to Generation Z. 

 

Highlight Social Awareness 

This generation has a heightened awareness of issues plaguing our society and the rest of the world. They know that what’s occurring now has the ability to strongly impact their futures. Which is why if they discover that a company is engaging in objectionable practices, they will avoid doing business with them at all costs, while making it widely known. Conversely, brands that are positively contributing to society or the environment have the opportunity to be strongly supported by Gen Z. As individuals they have varying beliefs, but they share a number of ideals such as inclusivity, multiculturalism, social justice, environmental awareness, and anti-capitalism.

A great example of a company that has done this is TOMS Shoes. For every pair of shoes purchased, they donate another pair of shoes to a child in need. These are the kinds of campaigns and practices that this generation looks for before fully getting behind a brand. 

 

Focus on Mobile Platforms 

75% of Generation Z selected a mobile phone or smartphone as the device they use most. This means strategies aimed at desktop users are no longer effective, especially when it comes to eCommerce web designs. A study performed by Google revealed that Gen Z mostly uses smartphones to make online purchases, and highly prefer online shopping in general. This means all web designs must be mobile-friendly, the checkout process needs to be simple, and content must be created with mobile devices in mind. Voice search is something else to keep in mind, as its use is on the rise with Gen Z. So it’s important to produce website content which conforms to patterns from everyday speech.

 

Be Personal and Relatable 

Generation Z was raised on the internet, they’ve seen everything there is to see. Which means using traditional sales ad and blatant customer manipulation attempts will fail miserably. Aggressive ad copy should be replaced with relatable and relaxed language. They will only pay attention to ads that are directly related to personal needs and desires. They expect retailers to offer a more personalized experience based on the customer’s shopping habits and preferences. This can be accomplished by creating targeted landing pages, publishing content aimed at the right buyer personas, and giving personal replies to messages on social media.

 

Use Each Social Media Platform Differently 

Social media has been a part of Generation Z’s entire lives. They’re highly aware of what each platform is best for and use each reflectively. Which means you can’t advertise to them in the same way on every platform. Response Media’s study reveals that Gen Z: 

  • Showcase their aspirational selves on Instagram
  • Share real-life moments on Snapchat
  • Get the news on Twitter
  • Glean information from Facebook

Instagram is also most used for brand discovery, with 45% of teens using it to find new products. And YouTube is used most for shopping recommendations, followed by Instagram, then Facebook. These are all things that should be closely kept in mind when conducting social media campaigns, sharing content, etc. 

 

Create Quick, Effective, and Visual Content 

It’s a common misconception that Gen Z has an outrageously short attention span, 8 seconds to be exact. In reality, they actually possess a sophisticated filter that comes from growing up surrounded by a deluge of information. So yes, you have very little time to convince them that your content is worth their time, but if it is, they can focus (or binge) long enough to complete in-depth research on any topic. 

Additionally, 71 percent of 13 to 17 year olds spend more than three hours a day watching online videos. But that doesn’t mean you can throw any video advertisement in front of them and they’ll pay attention. On average, Generation Z clicks “Skip” on skippable video ads after only 9.5 seconds. It all stems back to growing up in an information overload environment. This means you need to start focusing on only giving them the most necessary and important material. 

 

Final Thoughts 

When it comes to marketing to Generation Z, the most important thing is to forget all the misconceptions. They are not a generation of unintelligent, short attention spanned, detached kids that are dooming digital marketing for the rest of the generations. Every new generation of consumers means shifting marketing tactics and best practices in order to continue driving revenue and growing as a brand. When you execute your digital marketing strategy correctly, Gen Z can bring in major revenue, their own as well as revenue from their parents. They care about social responsibility, authenticity, and personable customer experiences. Brands have the opportunity to start engaging with socially active, highly motivated young people. They want to connect with companies, lead a following, or even become loyal brand ambassadors. Generation Z presents a new challenge that may just not seem worth it to some, but they offer the opportunity for huge payoffs with a little bit of work and understanding. 

 

More From Onimod Global

To catch up on the latest digital marketing news and trends, click here. To find out more about who we are and what we do, click here!