Tag Archive for: Digital Marketing

Collecting and Utilizing Customer Feedback

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As we live and work in an era of unprecedented global transparency and digital experience-sharing, feedback has never been more business-critical than today. Feedback, both negative and positive, is constantly being shared about companies, products, and experiences. This is referred to as the feedback economy, and as it has grown, it has become the cornerstone of company growth initiative. 

The feedback economy has changed the way customers make decisions and their expectations are at an all-time high. While gaining customer feedback as become a no-brainer for most companies, analyzing and utilizing that feedback is not so simple. 

 

The Top Ways to Gather Customer Feedback 

Live Chat 

One of the best features an eCommerce website can have is live chat. This option allows companies to get closer to their customers by being able to immediately address needs or challenges. Companies can easily identify patterns of any recurring issues, speeding up the process of finding long-term solutions for those issues. There are a number of services that introduce live chats on any website, such as Zopim. You can make the live chat proactive by making it appear on users’ screens whenever they have been a page for a specified amount of time. This increases the efficiency of the feature and the chances of it getting used.

As with all forms of feedback, the quality of company response plays the biggest role in getting real results. Having employees constantly monitoring the chat is important, ensuring all customers’ questions or concerns are addressed promptly and legitimately. To go even further, you can get feedback on the live chat session. A short survey can be sent to the user, asking whether or not their experience was helpful. This can help companies immediately identify the effectiveness of the chat and chat-support personnel. 

Form-Based Surveys 

Surveys are the most basic and common way to gain customer feedback, but there are many opportunities for error when using this method. It’s common for companies to get carried away with too many questions, trying to get as much detailed feedback as possible. QuickTapSurvey discovered that the number of questions and time spent answering questions is not a linear connection. The more questions a survey has, the less time respondents spend on each question. Meaning that the more questions a survey has, the less accurate and reliable the responses will be. There is no ideal survey length, but from what research has gathered, the shorter the better. A good strategy is to make sure that every question has a clear purpose and will fulfill end goals.

It’s also important to include open-ended questions. While multiple choice questions are quicker for customers to answer, the answer choices are based on company assumptions. Open-ended questions give the customer the opportunity to give their unique and long-tailed opinion. These types of surveys should only be sent to engaged users that will take the time to provide the feedback. 

Consistently Monitor Social Channels 

Social media platforms such as Facebook, Twitter, and LinkedIn have become an invaluable resource for customer feedback. Similar to live chat, there are a variety of tools available to help companies gather conversations that take place on social media about a brand, and even monitor social presence of companies and their competitors. Social listening is a great way to get closer to customers, improve user experience, and quickly respond to comments or issues. Just as with live chat, time is crucial when it comes to handling questions, complaints, or any kind of negative feedback, as it can spread quickly. Social listening requires resources dedicated to monitoring and responding to feedback, as some companies even turn to third-parties. Feedback monitoring should go even further than just on social media, as there are a number of review-based apps and sites that are valuable as well. 

On-Site Comment/Suggestion Boards 

Suggestion boards take gathering feedback further by allowing users to not only collaborate ideas with the company, but with other users as well. Depending on the type of board used, posts can be upvoted or commented on by other users. This can help companies discover what needs or opinions are most popular among their customers. Simplicity and ease of navigation is important. Users should be able to post and comment without any difficulties. Creating categories, allowing users to view the most popular posts, and making it searchable are all ways to increase efficiency and effectiveness. To get started, invite the most engage users to leave ideas, those that know the brand best and can leave legitimate improvement suggestions. After there is a strong base board, other users can be invited to start upvoting, commenting, or leaving ideas of their own. Real results take time, as feedback isn’t accumulated immediately. 

 

Using Customer Feedback 

Product Improvement 

Being able to identify product improvement areas is one of the best things a company can get out of customer feedback. More often than not, loyal and engaged users have developed an expertise of products and their features, maybe even more than employees. No matter how hard brands try to put themselves in their customer’s shoes, users will still have a different perspective and different ideas that wouldn’t have been thought of. It can save time and resources following user advice. Not only will customers appreciate that they’re being listened to, it can set companies apart from the competition as a business that genuinely cares and implements customers’ valid ideas. 

Prevent Customer Churn 

Negative feedback shouldn’t be swept under the rug or kept silent. This is crucial to improve customer service and experience. Ignoring negative feedback has compounding effects. A customer who has taken the time to contact you about a problem is much more likely to spread that information to others, especially if they were just ignored. Failure and negative feedback is actually an opportunity to foster a stronger and long-term relationship with that customer. Understanding these customers’ problems and ensuring future satisfaction is important. Keeping a consistent two-way conversation open goes a long way, by building trust and showing you care. Responding to negative feedback increases the chances of keeping an existing customer, which is cheaper for companies in the long run, and looks better all around.

Empower Employees

Customer feedback can be used as a driver to motivate employees. If there has been consistent positive feedback about one feature in particular, share that with whoever is responsible and the team as a whole. It’s a good strategy for encouraging healthy competition among staff. Similarly if there is any consistent negative feedback about one specific feature, pass it on to those responsible. They should communicate with the dissatisfied customer directly. It can make employees feel more in charge and encourage them to take ownership of products or features. Sharing interesting feedback can help teams start deeper conversations about products and come up with new improvements and ideas. 

Identify Potential Advocates 

Consistently gathering customer feedback can help quickly identify those that are most satisfied and the most loyal. The next step is to develop those customers into valuable advocates. Get them sufficiently educated and excited about products so they can accurately share and recommend them. Advocates don’t need monetary rewards to be motivated. Give them shout-outs on social media, send them exclusive information, deals, or even hand written notes. New customers often trust other customers more than companies themselves. It’s a good sign if more than just the company is boasting about how great their products are.   

 

Final Thoughts 

Creating a product and marketing it well is only half the job. The feedback economy is growing, companies can take advantage of it by having a lasting commitment to gathering, analyzing, and sharing feedback to anyone that plays a vital role in product and business development. Customer feedback is becoming more and more essential for growth and mastering customer experience. A company that falters in listening to customer feedback is a company that will most likely falter in all other areas. 

 

More From Onimod Global

For more digital marketing tips, updates, and the latest news, check out our blog page here, or learn more about Onimod Global here.

Instagram Advertising: Is It Right For You?

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Instagram has recently announced that they are going to start displaying ads in its Explore tab. The Explore section allows users to browse new content while discovering new accounts based on their interests. The platform says they will be introducing ads “slowly and thoughtfully” in the coming months. They want Explore to be the best place for people to discover something new and for businesses to connect with people who may become meaningful customers. 

Instagram is becoming an increasingly popular marketing platform, as it has been reported they’re experiencing more user engagement growth than its parent company, Facebook. This new update gives advertisers even greater opportunities to reach users beyond just their feeds. While the benefits to advertising on Instagram are rapidly growing, the cons are still there. So, how can you be sure that Instagram is the right platform for you? 

How Instagram Advertising Works

As most other social platforms, Instagram advertising is utilized to grow brand exposure, website traffic, generate new leads, and hopefully get leads closer to converting. As the platform is visually based, text ads are not a thing here. Marketers must use images, a set of images, or videos, which can be accompanied with text, to reach users. 

The Pros 

Ultra Specific Targeting Capabilities 

Instagram falls under Facebook, meaning marketers have access to the same demographic targeting mechanisms on both platforms. Companies can target users based on interests, location, behavior, etc. Instagram offers a variety of campaign goal options, ensuring marketers are optimizing ad spend. 

Unique Visual Ad Formating 

Instagram ads allow marketers to maximize the extent of visual content. Companies can captivate users and create brand awareness by using high quality photos or videos. These photos and videos can be displayed as traditional posts, or there is the option to show them as stories as well. Companies have also started to reach out to influencers on the platform. Influencers are users that have a large and established following, whom companies have started paying to promote their products on their account. 

Higher Engagement Rates 

Instagram is a personal, conversational, and engaging platform. Engagement rates are 10 times higher than Facebook, 54 times higher than Pinterest, and 84 times higher than Twitter. Their formatting makes it possible for users to gain access to sales pages in just one click. Marketers can include call-to-actions to begin the checkout process, encouraging purchases straight from the app. This design eliminates the usual obstacles involved with online sales, allowing for instant gratification. 

The Cons 

Limited Audience 

While the platform offers a monthly user base of over 800 million, 90% of their users are under 35 years of age. Instagram is perfect for brands looking to engage with a younger audience, but those with an older target audience may find themselves struggling. While there are older users, very few are active. It’s also not the best platform to reach men. While they are on Instagram, it’s not as heavily as on other apps. Those brands exclusively targeting older ages or men may find it better for ROI to turn to other advertising platforms. 

Time-Intensive 

Staying fresh and relevant is crucial on a platform with large numbers of younger users. Authenticity is especially important here compared to search platforms, such as AdWords. Users begin to notice if brands are constantly regurgitating the same content just to increase posts. Brands have to be consistent with responding to comments, posting new content, and incorporating as many visual elements as possible to encourage interaction.

Required to Work Through Mobile Devices 

While you can access the platform through a web browser, abilities are extremely limited. Users are required to post through apps on mobile devices. Once the ads are initially posted they can be shared easily throughout multiple campaigns, but you must be able to access the account on a mobile device. Brands that aren’t so mobile-friendly may run into frequent obstacles. 

Conclusion: Is it right for your business? 

The biggest factor that goes into the answer to this question is target demographic. If your target audience is exclusively those 50 and up, Instagram is probably not the ideal advertising platform. That doesn’t mean you should immediately dismiss the possibility of Instagram ads. Similar to what happened to their parent company, Facebook, the number of older users will increase as the platform continues to grow. The decision is ultimately up to what you believe is right for your brand. 

At Onimod Global we are experts in SEM and social media. We know which platforms are best for brands, and create visibility for brands where customers are searching, interating, and ultimately converting. Find out more about we do here, or contact us today here.

Branded vs Non-Branded Keywords: Which Should You Be Using?

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When it comes to branded versus non-branded search, it isn’t an either/or decision, both are critical for successful rankings. Businesses must have a strong understanding of the customer journey, to know when users are more likely to search for branded versus non-branded keywords. If you’re aware of what searches your potential customers are making, and are bidding on the right phrases, you can increase your chances of ranking in moments of the highest intent. 

 

Branded Keywords 

Branded keywords are exactly what they sound like, search words or phrases that include your brand name or a variation of it. Branded keywords are usually used by searchers that have heard of your business through marketing efforts or are a past customer. Some businesses feel that bidding on your own branded keywords is a waste, but this isn’t necessarily true. To help all users in their search journey it can still be beneficial to bid on branded keywords. Here are some reasons to think about. 

Controlling Your Message 

Organic listings are cheap but they don’t give you the chance to really tell users what you’re about. Paid advertising gives you the opportunity to get creative with your message to grab the user’s attention. Additionally, organic results may not take users to their ideal landing pages. With paid advertisements you have complete control of your message and where the user is linked to, increasing your chances of conversions. 

Competitor Bids 

Competitors may be invading your space. Many businesses across all industries bid on their competitors’ keywords with the intention of stealing business and traffic. Bidding on your own keywords reduces competitors’ opportunities to outrank your own results. 

Capture High-Quality Leads. 

People searching for your own brand are already familiar with your company. They’ve either heard good things from a friend or are a returning customer. Either way, they know you have what they’re searching for and are further along in the buying cycle than someone just doing broad searches. Chances are they’re very close to making a purchase. Being one of the top results ensures that they find what they’re looking for, and can follow through with that purchase, creating new or repeat business for you. 

Dominating Your Own Search Engine Results Page

They always say that two is better than one. Appearing both organically and by paid ads can show users that you’re a prominent player in that space. It works similarly to having multiple links in an email, increasing click-through rates, giving the users more opportunities to land on your page. 

 

Non-Branded Keywords 

Non-branded keywords are any search queries that do not specify any specific brands or business names. These include generic searches such as “happy hours in my area,” or “local car repair services.” These are often made by people that are either brand-agnostic, or new prospects not yet familiar with your brand. While ranking for branded terms is still important, strategizing how to rank for non-branded keywords should be a top priority. This is likely to be more expensive than branded keyword bidding, but it’s the best way to gain more visibility, traffic, and conversions. Non-branded searches are made at a much higher volume than branded terms, which is why it’s important to identify those that are most relevant to you. Here are some strategies to optimize non-branded search. 

Optimize for what Users are Searching 

It’s important to begin by putting yourself in the user’s perspective. What exactly would they be searching for to end up at your business? What products or services might they need? What entities are fundamental to your business? For example, if you do work on cars, customers are probably doing searches beyond just “car repair.” They may be looking for – oil changes, new brakes, new tires, etc. It’s important to not only have a clear understanding of what your customers are looking for, but how to optimize your non-branded searches to fit their needs. 

Manage Business Listings 

Make sure your business is listed accurately, everywhere. This way new customers making local searches find you in moments of high intent. Everything from address, hours, business category, etc. need to be correct and consistent. This is necessary for not only your own website, but for third party sites as well, such as Yelp, TripAdvisor, etc. To rank for non-branded searches, search engines must be able to identify that your business is near the user’s geolocation and your hours of operation. 

It’s important to emphasize both of these aspects because if search engines can’t find this information then neither will users. Overall, both types of searches work together. By optimizing online listings and your website for the products, locations, services, and other entities that you offer, you’re giving search engines the information they need to deliver structured, verified answers to specific questions customers are asking about your brand. 

Getting business today means you have to understand that customers have grown and know how to search for exactly what they want. Which is why it’s important to utilize and optimize your opportunities in all search areas. 

 

How We Can Help 

At Onimod Global we are experts in all areas of SEM. We are experienced in paid advertising across all platforms such as Facebook, LinkedIn, Google, and Bing. Our strategy is using cross-channel digital marketing campaigns driven by machine learning analytics and human intelligence. Together ensuring your brand meets the consumer when and where they need them. Read more about what we do here, or contact us today here. 

Understanding Different Types of Location-Based Marketing

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The idea of location-based marketing is not new, but it is becoming an increasingly popular campaign strategy for brands to attract both new and loyal customers. As the use of mobile devices continue to rise and advancing technology is at all-time high, location-based marketing has become easier and more effective than ever before.

It is essential for brands to understand the different types of location-based marketing tactics, to be able to utilize them in the best and most fitting ways for their brand.

 

What is Location-Based Marketing?

Also referred to as geomarketing, it is any form of marketing that incorporates location intelligence to improve the odds of specific ads reaching the right consumers at the right time. As we said before, this is not a new concept, but today’s geomarketing activities are much more advanced than traditional strategies. Marketers now have the ability to engage with people when they actually need your products or services, instead of just sending out ads and hoping you can convince someone they need it or that they will keep you in mind for when they do at a later time. The idea is that it will increase your overall return on investment.

 

Types of Location-Based Marketing:

Geofencing

This refers to serving advertisements or content to consumers based on their real-time location. It uses global positioning or radio frequency identification to define the geographic boundary. Once the virtual barrier is established, the marketer can set up triggers, sending out texts, email alerts, or push notifications when a mobile device enters or exits the area.

Geofencing is a way to engage consumers based on a hyper-local location, triggering immediate sales and helping to understand the consumer mindset. There are a number of tools and technologies brands can use to set the parameters and automatically send notifications, ads, content, etc. The most prominent companies providing these capabilities are Facebook and Google. Snapchat also provides location-specific geofilters that brands can utilize to promote events or raise awareness. There are also a number of push notification providers that provide these tools as well.

Geotargeting

Geotargeting is serving advertising and content to audiences that have visited specified locations in the past. Marketers geotarget through mobile devices because they’re always present and location gives valuable insight on the users’ environment and mindsets. Ultimately making it easier to deliver more relevant content, and hopefully increasing likelihood of sales. The central idea of geotargeting is that understanding consumers real-time or past locations, enables marketers to get as close as possible to deliver the right messages at the right time.

Geo-Conquesting

The goal of geo-conquesting is to attract customers away from competitors using location-based ads. These ads can be served to customers who are currently visiting the competition, or have visited them in the past. The idea behind the practice is that a consumer who is or has been at the competitor’s business is already in the market for a particular product. A competitor that can serve a compelling ad that’s close by has a good chance at attracting that business.

For example, Burger King ran a campaign using geo-conquesting tactics by offering one cent whoppers to those that had their app open when visiting a McDonald’s. To use geo-conquesting successfully, brands must be sure to have accurate location-data, but companies in the field continue to boost geo-data quality. Making the tactic easier and easier to utilize.

Proximity Marketing

Similar to geofencing, this tactic uses technology such as beacons, near-field communication, or augmented reality to trigger ads, alerts, or content to smartphones, but only when they are a few feet from a specific location. This is increasingly used as a fast and easy way to make payments. Smartphones can detect close by credit card terminals, and if your card is linked to your phone, you can make a payment without digging for your wallet. Beverage companies are also starting to take advantage of this tactic with new augmented reality apps, such as Living Wine Labels. Users can scan wine labels with their phone, which then turns the label into an animated display while educating them on that particular wine.

 

The Benefits:

Location-based marketing offers a variety of opportunities that can be utilized by all types of businesses because it’s very low cost, sometimes even free. Everytime you create a page for your business on a location-based service, you’re getting free advertising. The more advanced forms of location-based marketing are still very affordable, but are highly targeted, meaning you’re getting the most out of your ad dollar.

You get to better connect with loyal customers, while attracting new ones. You can allow past customers to leave reviews, getting better insight of their preferences. With check-ins you can also reward frequent customers with discounts, deals, or special offers. It also gives you a tangible way to identify who your most loyal customers are. This can show potential business that you really do value your customers, while keeping the existing ones happy. Some companies also use the tactic of offering specials to first time customers, or first time check-ins. Once you have their attention, you can hopefully turn them into repeat customers by showing them all you have to offer.

This also gives you the opportunity to convert impulses into sales and increase business during slow periods. For example, it’s raining and you sell umbrellas. You can send out ads offering deals on umbrellas to those in your geolocation, hopefully catching someone that needs one. You can also send out deals to those in the area during times of the day you don’t normally get very much business. Let’s say you’re a coffee shop near a university and you don’t get many customers from 1-4 pm. You now send texts to students within 2 miles of your business offering $1 off coffee during that time. Even though you’re offering a discount, you’re still getting more sales than before, and maybe generating loyal customers for the future.

 

Concerns:

Some consumers worry about privacy when it comes to GPS or location tracking. A critical step in utilizing location-based marketing is understanding how these audiences are created and how to ensure consumers that their privacy is protected. The data should always be aggregated and anonymized, preventing individual tracking. This is a common practice because there is no incentive to gain from building a campaign around an individual person. It’s best practice to not build audiences off of any sensitive locations, such as anything related to healthcare. Most, if not all, location-based marketing services follow and adhere to the codes of conduct from various industry groups. Marketers generally prefer to reach as many people as possible within their target market. As long as users are aware that they are opting-in to share their location, and that they can opt-out if they chose, there are generally no issues.

 

Conclusion:

Location-based marketing offers unique opportunities and benefits that traditional marketing tactics cannot. Though any successful campaign will rely on multiple strategies and tactics to reach success. While data is extremely critical, content quality is equally, if not more important.

If you’re struggling to generate visibility, reach, or business in general, we can help. At Onimod Global we are experts in digital synergy, creating cross-channel digital marketing campaigns driven by machine learning analytics and human intelligence. Together ensuring your brand meets the consumer when and where they need them. Learn more about what we do here, or contact us today here.

Measuring SEO Success

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Consistently measuring SEO results and success is crucial to maintaining an effective SEO strategy. But what exactly should you be basing your SEO success off of? With so many different measurement strategies, you need to make sure you’re choosing what’s relevant to your company. What small business consider successful for an SEO campaign, large corporations probably would not.

While all businesses are aware they should be focusing on SEO to generate website traffic, it can still be a struggle to create an effective and comprehensive campaign, especially when it comes to small businesses.

Standard Measurements of SEO Success

Website traffic and conversions are the top two ways businesses measure SEO success. While traffic is important, focusing on that alone puts businesses at risk of missing other crucial metrics. Conversions do often equal success, but it’s almost impossible for a company to have a 100% conversion rate. It also depends on what the company considers a conversion. If it’s an online retail store a conversion is probably a purchase. But often times conversion doesn’t equal new business. For example, an online loan company would consider a conversion someone submitting an application, but what if the application was denied because they didn’t meet the requirements?

The metrics chosen should be relevant and align with your company’s ultimate goals and objectives. The most important aspect to be tracked is overall traffic and conversion quality. Are those coming to your website or filling out forms turning into new and legitimate business opportunities?

Measuring Quality

Time on Page & Pages Per Visit

Depending on what your goal is when a visitor reaches your site, these two things may be beneficial to track. For example, you posted a new blog and you know it takes an average of 3 minutes to read, but the average time visitors spend on that page is only 10 seconds. That probably indicates people are not sticking around to read it. It’s the same with pages per visit. Is the goal to keep users engaged on one page, or is there a final step you want them to reach? If your site’s pages operate independently then this wouldn’t really matter, if not, this may be something you want to consistently track.

Bounce Rate

Bounced sessions indicate that a searcher visited the page and left without browsing your site any further. Bounce rate can determine not only traffic quality, but also quality of the site itself. A high bounce rate can sometimes indicate your website needs improvements. Making it more engaging by including links to other posts or pages is one strategy to keep visitors interested. Though a high bounce rate doesn’t always mean the website needs to be updated. This can also mean visitors are just quickly finding exactly what they needed, such as hours, menus, addresses, etc.

Scroll Depth

Scroll Depth determines how far visitors are scrolling through each individual web page. Are visitors regularly reaching your most important content or the call to action? If not, consider rearranging the content of the page, putting the more important information higher up. Consider the quality of the content as well. While keywords are important and should be included, you don’t want that to be the extent of your content. The information included on the page should be enticing and valuable. Put yourself in the user’s place, what would make you continue to scroll down the page?

Backlinks

Backlink quality is measured by the number of links from websites with high domain authority. While you can’t control all the links that come back to your site, you can target backlink quality by reaching out to other sites that provide domain authority and a new, but similar audience. Keep in mind relevance and novelty. Endorsements from new sites can have a greater impact than repeats. The more relevant the site is to your content, the better endorsement as well.

Putting Your Resources to Use

Google Analytics is a great way to track and measure all of this data in one place. If you already enacted an SEO campaign, you most likely have access to all these capabilities. Google gives you an extensive list of metrics to use, but it can be difficult to know where to start or exactly what the data means. A few places to start could be by tracking isolate organic traffic, page visits, campaign traffic, or click through rates.

How Onimod Global Can Help

As experts in SEO and Google Partners, we know exactly what you should be tracking, and how. As one of our core attributes, we can develop SEO campaigns across all major search engines that deliver increases in organic traffic and natural rankings. We are cross-channel digital marketing experts that work with companies of all sizes, all around the world. Read more about what we do here, or contact us with any questions here.

Facebook Adds New Features to its Video Creation Kit

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On Tuesday Facebook announced new updates for its video creation kit feature. The updates are to give video advertisers more templates, editing options, and a new ‘save’ option. Facebook’s overall purpose of the new features is to optimize ad placement, while giving advertisers more support to create custom designs.

What is the Video Creation Kit:

Facebook released this feature back in August of 2018 with the mobile-first mindset, since it was becoming the most effective way to connect with customers. It enabled users to turn existing image and text assets into mobile-optimized videos framed in 1:1 for feed environments or 9:16 for stories on Facebook and Instagram. The template options are based specifically on what you’re trying to do for the product.

There are two 6 second video options if you’re promoting a product or selling multiple products. It allows advertisers to use keywords to generate interest and sales, or show a selection of products, promoting special offers. There are also two 15 second options to show product benefits or promote product discovery. You can highlight features, use case studies, explain how the product works, bring your brand to life, and share what makes it unique.

The platform gives those with limited video production staff or resources the ability to produce quality video advertisements. It’s most beneficial to small or medium sized businesses that may not have the tools or extensive knowledge on video production.

The New Updates:

Resizing Tool

Advertisers can now optimize the size of their videos for various ad placements. They say it only takes a click of a button to transform one video into many videos with multiple aspect ratios automatically for different places such as Stories or News Feed. Facebook says you will save time and be able to create videos that appear to be customized for each placement, without shooting additional content or having to edit manually.

Editing Options

Facebook has added new templates, including a single-image template with the option to add visually engaging motion, and 20 new fonts for text overlay. They have also added new event and seasonal stickers, such as Back-to-School season and Mother’s Day with more to come in the fall.

‘Save’ Feature

Before users were not able to start and stop projects whenever they wanted. Videos were required to be published in the same sitting as they were started. Now advertisers are allowed to save unfinished videos as drafts and return to work on it as they please.

You can read Facebook’s full announcement about the new features here.

Why We Care

The Video Creation Kit was made for anyone who wants to build Facebook and Instagram video ads that display well on phones, including digital and social agencies, in-house production team, Facebook marketing partners, direct advertisers, and digital creative agencies. Facebook is giving small companies with limited resources the opportunity to create customized content for multiple ad placements, ultimately allowing them to better compete with larger brands.

More From Onimod Global

To catch up on the latest digital marketing news and trends, click here. To find out more about who we are and what we do, click here!

The Do’s and Don’ts of Ad Copy

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Google provides a lot of helpful data when it comes to certain aspects of search campaigns, except when it comes to ad copy. Ad copy can be one of the most crucial elements when it comes to paid search, no matter the platform. Finding the right combination of keywords and titles can be difficult, but when you’re spending a good chunk of budget on paid search, you want your ad copy to be something that’s generating traffic.

 

What is Ad Copy?

Ad copy is the main text or description of a clickable advertisement. The text is usually the second and third lines of the ads displayed on a search engine, in between the title and display URL. It’s generally used to describe what the advertisement is for, as well as inserting related keywords. While most people are aware of what ad copy is, there are still mistakes frequently made, even by experienced paid search marketers. Finding what works best for your particular paid ads can be difficult, but we’re going to discuss some general do’s and don’ts of writing ad copy.

 

Ad Copy Don’ts

Jacob Baadsgaard, founder and CEO of Disruptive Advertising, has identified the top 3 most common mistakes that keep businesses from paid search success, when it comes to ad copy.

Keyword Stuffing

Inserting as many keywords as possible into ads is no longer the secret to search success. The modern user has been trained to avoid any search results that look even slightly suspicious or point towards spam. Users now look for content that address problems and solutions. As consumers evolve, ad copy should follow. This does not mean keywords should no longer be included, they’re still very important. What it means is that they need to be appropriately and specifically selected and placed in the ad copy. The ad needs to incorporate them in a more meaningful way. Focus more on providing answers, rather than keywords, because that’s ultimately what users are looking for.

Focusing On The Wrong Problem

Users click on ads if they focus on a problem, pain point, or whatever triggered their need to search. The issue is many business misidentify the motivating factors behind customers’ searches. A common misconception is that a company’s target audience share the same needs, goals, and values. More often than not the customer doesn’t care, what they do care about is whether or not you can help fix their problem. If the ad doesn’t focus on a solution, customers probably won’t click on it. When the ad copy’s main focus is the need behind a user’s search, you’ll seem like the perfect solution.

Neglecting Ad Extension

While it is ultimately up to Google whether people see your ad extension or not, neglecting it is a huge mistake. It is important to focus on titles and descriptions, since that’s what everyone will see, but when your ad extension is shown, it needs to matter. “Google reports that adding a new ad extension typically increases click-through rates by 10-15%, so they’re well worth investing some time into.” Ad extensions are a way to incorporate callouts, sitelinks, and structured snippets.

Callout extensions allow you to include specific attributes about your business, products, and services. This is an area where you can include more keywords and pitch-heavy content.

Sitelinks are something that should definitely be taken advantage of if given the opportunity. They can build the content of your ad by offering additional information and links to more specific pages on your site, allowing users to get directly where they need to.

Structured snippet extensions allow your ad to highlight specific aspects of your products and services. The layout is a mix between a callout and a sitelink. Each snippet contains a header and list of features you choose to highlight. This extension can hurt your click-through rates if your content isn’t carefully thought out, because the design can be complicated and hard to read.

Ad Copy Do’s  

 

Include Emotional Triggers When Appropriate

Users don’t make decisions on logic alone. People are more often driven by emotions. If someone reads something that triggers a strong emotional reaction, negative or positive, they will be more inclined to click through. You do want to be careful to balance the reaction with the rest of your message because you don’t want your brand to be associated with negative emotions. The ad copy should ultimately focus on resolving the negative emotion. Positive and subtle triggers can be effective as well. It all depends on what exactly you’re advertising.

Create Keyword-Rich Display URLs

Sometimes advertisers may not be aware that the display URL and their actual destination URL can be different. The display URL can be something more interesting or relevant to your ads while including your top keywords. Even if your destination URL doesn’t contain your keywords, your ads can still appear in search results if your display URL includes them.

Be Benefit Focused, Not Features

It can be disappointing, but most customers don’t care about your actual company. As previously discussed, users want to know what you can ultimately do for them. Focus on how your brand can make their life easier, not about your actual brand. Using words like ‘you’ makes the ad more personal and can demonstrate how your service actually benefits the user. How much time or money users can save with your service are easy and effective things to include.

 

Conclusion

Writing ad copy can be tricky, and there is a lot of room for error. That’s why it’s always beneficial to outsource for your paid search needs. At Onimod Global we are experienced experts in SEM. As a Google Partner we are a digital marketing company, trusted by Google and excel with their products. Experts in paid advertising on platforms such as Google, Bing, Facebook, Twitter, and LinkedIn. Not only are we experts in paid advertising, but also organic search engine optimization. Onimod Global works as your own in-house, cross-channel, digital marketing team.

You can view some of our featured work here, or contact us here.  

LinkedIn’s Newest Update Makes Advertising More Transparent

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Company transparency is especially important when advertising on the internet, social spaces in particular. Social media users want to feel safe and ensured that their information isn’t going to be exploited for advertisements. LinkedIn just recently announced it has launched a new update, called Ads tab, for company pages. The intent is to bring even greater transparency to ads, increasing trust in their environment, while benefiting companies and users.

What is Ads Tab & How it Works

The Ads tab will be available on company pages, showing sponsored content ad history for the last six months. Members can view all native ads running in the LinkedIn feed through the tab, but the advertisers will not be charged for these engagements and the clicks will not impact campaign reporting.

LinkedIn said in the announcement that “the Ads tab builds on similar tools they’ve recently introduced to help members understand and control their ad experience, including new ad settings that each member can access from their LinkedIn account.”

They also added that this is just the first of many updates they have in the works to provide members with useful information about the ads shown to them on LinkedIn. The Ads tab will be implemented across their platform over the next few weeks, meaning it won’t be available to all companies immediately.

Why We Should Care

Transparency is something that benefits both companies and LinkedIn users. This extra layer adds more security to the LinkedIn platform, making it a more trusted source, attracting more users. An increase in users means the potential to gain a larger audience, and ultimately larger ad reach.

Putting it to Use

At Onimod Global we are your in-house cross-channel digital marketing experts. We offer services in SEM and Social Media. We handle paid advertising on Google, Bing, and across all social platforms, including LinkedIn. We market across multiple social platforms to create visibility for your company in places your customers are searching, interacting, and engaging. Having your brand in the correct positioning in essential, and we at Onimod Global have the expertise to know exactly where you and your ads need to be.

Learn more about what we do here, or if you’re ready to become a client, contact us here.

The 411 on 1:1 Marketing

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The “one size fits all” mass marketing method has been well on its way out of style. Before it was all about getting out a message to as many people as you possibly could, hoping that at least one of them would become a customer. Over the last few years marketers have discovered that going this route is generally not the most cost effective. They’re now trying to send out more personalized messages to a more specific target market. 

One-to-one marketing, also referred to as relationship marketing, is by no means a new strategy, but has become one of the most popular buzzwords of 2019. It focuses on personalized interactions with each customer, catering to their individual behavior and needs. The challenge faced by marketers now is how to achieve this digitally. While brands are constantly updating their process to be more customizable, it still has yet to be perfected.

Types of One-To-One Marketing

Customization

This gives each customer the ability to customize the product to fit their own taste. The company doesn’t have to learn the preferences of each individual customer. It just has to produce and manufacture each product differently, according to the preferences set by the customer.

An example would be how Nike.com gives consumers the opportunity to customize their own shoes, deciding the colors, material used, etc. Some social media platforms also let users customize their profiles by giving the option to alter their feeds to fit their own preferences and interests. 

Personalization

With personalization the company takes the time to learn the personal preferences of each customer individually. The company then customizes its marketing plan accordingly, catering to the tastes of each individual.

Amazon.com is considered one of the most successful at using this strategy. They collect data on users based on what they have bought or looked at in the past. Amazon then uses that data to recommend new products for them to purchase.

Why it Works

One-to-one marketing takes customer relationship management data, then segments, activates, and measures that data to discover the customers of highest value, while maximizing reach to them. One-to-one marketing generates lift, has the ability for extremely specific segmentation, as well as producing measurable results. You have the ability to substantially increase conversion rates due to the fact that you’re delivering more relevant messages to each audience segment, according to the feedback from those segments. You’re also creating micro-segments, targeting each customer specifically and uniquely.

Getting Closer to One-to-One Personalization

As we said before, this is not a new concept, but taking it and perfectly applying it to the digital marketing world has difficulties. MarketingLand has found 5 steps brands have started integrating into email campaigns, attempting to get closer to reaching one-to-one personalization.

1. Practice Good Data Hygiene

Remove inactive subscribers, duplicate emails, and fake accounts regularly. The quality of your content doesn’t matter if it’s not making it to the right, and legitimate, people.

2. Maintain Good Relationships with ISPs

Brands need to follow the best practices to maintain good relations with internet service providers such as Google, Yahoo, etc. A poor reputation can prevent your brand’s emails from reaching your subscriber’s inboxes. Monitor your reputation by frequently reviewing and adjusting targeting, frequency, and deployment strategies.

3. Use User-Friendly Templates

The development, creation, and deployment of campaigns can take weeks, maybe even longer, if marketers don’t have a streamlined process with the right tools in place. Marketing teams can build responsive, dynamic campaigns without coding, using drag-and-drop functionality. Production time can be cut in half, allowing your team to create more relevant content for more of your audience.

4. Dynamic Content Blocks

These have the ability to cater to each subscriber segment, creating greater efficiencies when changes frequently occur. For example, in retail there is a constant movement of pieces from inventory to offers that have the possibility of changing at a moment’s notice. Building automated pieces of content into template ensures that these last minute changes can be made with no real labor. This reduces production and also allows the design team to focus on other, more important tasks.

5. Have a Robust Trigger Program

This is the easiest way to implement personalization for email programs. The program delivers relevant content in a timely manner with the results being open rates exceeding far above averages promo messages. MarketLand suggests to frequently check subscriber activity, purchase history, browser behavior, preference data, etc. to find additional ways to boost your program. These triggers can provide a jump in revenue with less maintenance in content creation.

Additional Thoughts

All marketers are aware that individualized content is the best way to build awareness and relationships with customers. While it’s easy for smaller companies to personally communicate with each individual customer, there are many barriers when trying to make that happen on a much larger, digital scale. Despite the challenges, marketers are employing a variety of strategies that are allowing them to get much closer to one-to-one personalization. 

More From Onimod Global

The digital marketing experts from Onimod Global are here to make sure that you receive the best information possible regarding the digital marketing industry. You can access our full compilation of news articles here!

 

Why Programmatic Video Advertising is on the Rise in 2019

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In the recent years programmatic advertising has quickly gained a substantial amount of popularity, especially among digital advertisers.

It’s estimated that they will be dedicating even more of their budgets to programmatic video inventory in 2019. It is estimated by eMarketer that programmatic video ad spend will reach $29.24 billion, which would account for almost 50% of all programmatic display advertising spending this year.

Why exactly is this strategy gaining so much popularity and why do digital advertisers believe it is valuable enough to be spending almost half of their budget on it? Are there possible downfalls?

What is Programmatic Video Advertising?

Programmatic video advertising is essentially the use of bots to buy ad space according to set prerequisites. The advertiser enters a detailed description of their ideal audience, their budget, and their ads into the program. The program then takes user data and uses real-time bidding to display the ad to a user that fits the ideal client profile, the advertisement with the highest bid is given the spot. This process is completed before the page loads. Ideally, the ads are only being shown to people that would actually be interested in what’s being offered, to hopefully get the most out of the ad spend.

The Benefits:

Greater Reach

The internet averages billions of users at any given time, with the possibility to reach millions, depending on the targeted parameters. Programmatic enables advertisements to reach a variety of different channels across platforms that companies would not otherwise have the ability. The program has an extensive web of established connections that allow these companies to reach new users across all platforms. Not only does the message have the potential to reach a larger amount of people, it also reaches specific people, those identified as the ideal audience.

More Specific Targeting Capabilities

Programmatic technology uses behavioral analysis to pinpoint the audience that the ads are best tailored for. The program is capable of IP targeting, geolocation targeting, contextual keyword targeting, and retargeting. This means advertisers and marketers can continue to reach those ideal customers that have yet to make a conversion to the website.

Uses Real-Time Data

As soon as a campaign is released, every detail is immediately trackable. You don’t have to wait until the end to measure the results. As soon as an ad is displayed the impressions, who it was seen by, where they were located, ect. can be instantly analyzed. This also allows to make changes whenever necessary, ensuring you’re not spending ad dollar in the wrong places.

The Challenges:

Fraud Risk

With the ultra simplified process of being able to buy and sell ads, anyone is essentially capable. The most common instances of fraud in programmatic advertising are non-viewable ads, as well as bot traffic. The problem of non-viewables is that the ads are reported as placed and displayed, but they were actually buried, never reaching the user. And while bots can make things very efficient, they can also be used to fool the system. The artificial traffic is used to drive up the prices, resulting in higher ad spend.

Ad Misdirects or Misplacement

Publishers can sometimes forward ads to affiliated entities, getting displayed there instead of their intended placements. This could mean that the ad never actually reach its targeted audience. Depending on the ad, this could be harmful to brand image. For instance, if an adult-intended ad ended up being displayed on a children’s site. While stronger preventative measures are being created, issues can still frequently occur.

It gets Costly

As the precision of pinpointing the perfect customer increases, so does the price. Depending on how specific your audience is, it may be more beneficial in the long run to purchase the more expensive program. You don’t want to be wasting money on an audience that would never even consider what you’re offering.

Final Thoughts

There’s no doubt that programmatic advertising is extremely efficient, but just as every other advertising platform there are a variety of downsides that come along with the advantages. As with anything, you just need to decide if those benefits outweigh the risks.

For more information regarding the newest digital marketing trends, visit the Onimod Global Website. If you’d like to see what we’ve done for other companies and can potentially do for you, click here, or if you’re ready, you can request a quote here today.