Tag Archive for: Digital Marketing

Optimizing for Voice Search in 2020

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It’s estimated that 50% of searches will be done with voice search in 2020. Optimizing for voice search is no longer a latest marketing trend–it is a necessity. Those who ignore its popularity risk losing a lot of ground compared to those who have already positioned themselves to capitalize on it. As voice recognition continues to improve, and usage of voice assistants like Alexa, Siri, and Google continues to grow, it only becomes more essential. If you haven’t started already, here are 4 ways to start optimizing for voice search in 2020. 

Optimize for Question-Based Keywords 

It’s important to figure out how your audience speaks when searching for your business and products. Voice searches are more conversational and longer than text based searches. Most start with who, what, why, how, etc. Google and other search engines continuously crawl the internet to look for answers to these types of questions. To rank on the top of SERPs for voice searches, long-tailed keywords are key. While long-tailed keywords aren’t a new concept, the way they’re being used and why is changing. Before, they were mostly for the purpose of SEO. Digital marketers are now gravitating towards longer phrases for search queries. Those that have applied them have seen excellent results in search engine rankings. There are a variety of online tools that assist in coming up with relevant long-tailed phrases and optimizing content around them. Answer the Public and BuzzSumo are few examples. 

Optimize for Mobile and Featured Snippets 

Optimizing your site for mobile only becomes more and more crucial for businesses. When it comes to optimizing for voice search, it’s even more important. Most voice searches take place through mobile devices. A few things you can do to ensure your site is mobile-friendly are:

  • Make sure your site is responsive. 
  • Avoid software that’s uncommon for mobile, like flash. 
  • Make the information people look for easy to find. 
  • Use large and easy to read font. 
  • Compress images and CSS. 
  • Make sure links are far enough apart to avoid tapping. 
  • Perform regular mobile and page load time tests.

You’ll also find a strong correlation between voice search and featured snippets. Featured snippets are selected search results featured on top of Google’s organic results, just below the ads. They aim to directly answer the user’s question and give additional brand exposure to the company that’s featured. Getting a featured snippet is difficult, but not impossible. You can increases your chances by:

  • Making an entire search query the title of a content piece. 
  • Using the question explicitly in the content. 
  • Summarizing the answer in a single paragraph. 
  • Using lists when relevant. 
  • Using question and answer formatting. 
  • Re-optimize pages that already rank highly. 

Pay Attention to Readability of Content 

As we mentioned previously, people use a more natural and conversational tone when performing voice searches. To appear in search results, your content has to match the search terms. Avoid complicated jargon or lengthy responses. The simpler the language, the better the chances of your content appearing in the search results. On average, Google gives voice search results of only 29 words. Using clear, concise content is key when it comes to voice search optimization. There are a variety of online tools that check the readability of your content, such as Hemingway.  

Utilize Google My Business and Implement Local SEO 

Another extremely beneficial tool when it comes to voice search is Google My Business. Having a listing makes it easier for customers to find you and get more information. It’s also important to use the right keywords to describe your location. One of the most common searches people do is “___ near me.” Strategically inserting phrases like “near me” in Meta descriptions, internal links, anchor texts, and title tags increases chances of resulting for those searches. If there’s a well-known landmark near your business, it may help to include that somewhere as well. Structure your data in a way that makes it easy for users to get as much information as possible. It’s essential to have contact information, open hours, etc. This all makes it easier for your data to be processed and for people to find you. 

Conclusion 

The use of voice search will only increase in popularity as time goes on. It might not be used by everyone just yet, but that’s where we’re trending. Whether marketers like it or not, it can no longer be ignored. To be digitally successful brands have to start optimizing for mobile, voice, search, etc. 

More from Onimod Global 

To catch up on the latest digital marketing news and trends, click here. To find out more about who we are and what we do, click here!

Tips for Finding Your Ideal SEO Company

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SEO, or search engine optimization, can seem confusing, complicated, and difficult. That’s why many businesses turn to an outside SEO agency. With thousands of different agencies to choose from, it can be even more difficult to find a qualified and reliable one. When you know what to look for, it can become easier than you’d think. Here are 4 tips for finding your ideal SEO company. 

Clearly Establish Your Goals 

First, you want to be specific about your goals so you can find a company that can meet them. This should be more than just trying to get more organic traffic or rank for specific keywords. Establish exactly what you want to accomplish with SEO, whether that be to boost revenue or get more downloads or signups. No matter which company you chose, make sure you’re clear on the type of results you’re looking for and what services you need.

Their Strategies are Concrete 

SEO isn’t magic, so you should avoid any company that talks about it abstractly. There are no “secret” optimization techniques that manipulate search engines. The process of optimizing your website to drive organic traffic takes time and can be hard to understand. Those that claim to have “special insights” are misleading. Usually these “insights” include black hat SEO techniques, such as buying links and keyword stuffing. This can actually lead to search engines demoting your site because it violates terms. These techniques may drive traffic quickly, but you’ll lose rankings in the long run. Good SEO requires a deep understanding of search engines, algorithms, and following frequent updates. 

Avoid Google Lists 

Often times people will just search for which companies rank best in their area or for top SEO lists. It’s not always a good sign for a company to have outstanding organic rankings themselves. If the company has the time to constantly work on their own rankings, it may be because they aren’t doing that for others. The best agencies typically have a list of long-term clients who have and will refer other companies to the same service. It’s also important to remember that lists such as those are generally not impartial. Many of the lists are pay-to-play. The websites that post the lists require payment from the companies that they feature on them. The more they pay, the higher on the list they will be. That’s why using word-of-mouth advertising may be the best to find a qualified and trustworthy SEO company. 

Expert Employees 

Speaking with the CEO of a company is always compelling, but it doesn’t give true insight into the expertise and capabilities of an average employee. The CEO is going to be the most knowledgeable and persuasive person in the company. It’s important to speak with regular team members to evaluate the expertise of who you’ll likely be working with. Your ideal company will have equal expertise at all levels of the chain. The sales team should have a deep understanding of SEO, their strategy, be able to answer questions, etc. 

How Onimod Global Can Help 

An SEO company can have a major impact on your business and budget. At Onimod Global we understand how vital SEO can be. Search engine optimization is our core attribute and a pillar of our strategy. We develop  organic search engine optimization campaigns that deliver increases in organic traffic through an increase in natural rankings on major search engines like Google, Bing and Yahoo. We are a trusted Google Partner and continually excel with their products. 

Take a look at how we’ve helped other companies, and learn more about what we can do for you!

The Top 3 Signs You Need to Revamp Your Digital Marketing Strategy in 2020

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In the fast-paced, highly competitive space of digital marketing, you never want to find your brand losing traction. While there are a variety of successful digital marketing strategies, it’s rare that it remains unchanged. The new year presents the perfect opportunity to evaluate your current practices, identify problem areas, and make necessary adjustments. 

With 2020 coming up next week, here are the top 3 signs you need to revamp your digital marketing strategy.  

Getting Traffic, But No Conversions

When you’re getting qualified traffic but lacking final sales, you probably need to reconsider your conversion rate optimization (CRO) initiatives. The best way to start this is by tracking on-site behavior. CRO is so valuable because it allows you to identify exactly where the fallout in the sales funnel occurs. Instead of just guessing what needs to be changed, you can now take remediation initiatives that target exactly what needs to be fixed. Areas such as content, page layout, CTA’s, shopping carts, etc should all be tracked and considered. 

Losing Rankings

SEO is vital for success in any digital marketing strategy because of all the other factors it supplements. When SEO starts to decline other key metrics, such as traffic, conversions, and revenue can follow suit. There are many reasons that can cause SEO rankings to fall, but the number one factor is search engine friendliness, or lack of, of your website. Search engines, such as Google and Bing, take into account page load time, structure, security, and usability when deciding how well a site ranks. It’s not uncommon for a site to rank well for years and drop because of a new Google update. With the popularity of mobile usage, sites that lack a responsive design have been falling in rankings. 

Keyword lists and site pages are two other factors taken into account. Keyword lists should be consistently updated to eliminate any low performing or irrelevant phrases. Site pages related to keywords should be updated accordingly as well. For best results, an SEO campaign must be cohesive and continuous. Having a strong, ongoing SEO campaign as a digital marketing strategy objective can be a large contributing factor to overall business success.

Lacking Social Success

Social media has become such a valuable tool for not only generating traffic, but conversions and revenue. Going into 2020, social media is no longer optional when it comes to successful digital marketing strategy. Business owners who have turned their back on social media or thought it wasn’t necessary must start to revisit social channels. Brands can improve their social media presence in a variety of ways. The most effective strategy is by being consistently proactive and responsive. This does mean that someone must always be listening and aware of what’s being said about your company and relevant topics online. Both positive and negative comments should be responded to. Excellent customer service can be demonstrated by addressing negative comments promptly with appropriate solutions. Guest posting, utilizing influencers, and sharing customers’ posts are additional strategies that help increase reach. 

Final Thoughts

The online landscape is constantly changing, which means digital marketing strategies should always follow. Failing to do so could mean missing out on valuable business opportunities. At Onimod Global, we ensure this doesn’t happen. As experts in all areas of digital marketing, from SEO, SEM, social, and more, we develop digital synergy for your company. Digital synergy is all about having visibility in the places your customers need you. Our cross-channel digital marketing campaigns are driven by machine learning analytics and human intelligence, to accomplish just that. 

Learn more about what we do and contact us today to ensure your digital marketing strategy is the best it can be for 2020! 

Top 5 Digital Marketing Trends of 2020

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Marketing is one of the fastest-changing professions today. With that, you never want to find yourself stuck in a rut or using outdated strategy. As the end of the year approaches, it’s the perfect time to research up on the digital marketing trends to come. With that, here are our predictions for the top 5 trends in digital marketing for 2020:

Conversational Marketing 

Conversational marketing, including live chat and chat bots, will continue to be an important factor of digital marketing in 2020. AI-based technology uses instant messaging to chat in real-time with customers and site visitors. Many customers actually prefer interacting with chat bots. They are responsive 24/7, give answers promptly, accurately recall your entire buying history, and never lose patience. These virtual assistants offer outstanding customer service by meeting customers’ expectations and automating repetitive tasks. 

That doesn’t mean other conversation strategies should be forgotten. While direct messaging may take more effort, it offers a way to get more personal with customers. It’s also a way to streamline customer service and assist in sales. Through messaging apps or private messaging on social media, brands are building stronger connections with their customers. These forums offer the convenience of text with the immediacy of a phone conversation, all in an environment the user is already familiar with from talking with friends. This technique works best when you encourage users to message you by providing your handle or username, and incentivizing them with an exclusive deal or coupon code.

Mass Personalization 

Increased data collection and advancements in technology have already had a huge impact on the level of personalization that is possible between brands and consumers. Today consumers are constantly flooded with marketing messages from multiple channels to the point where they have learned to completely ignore them. Traditional advertising has lost almost all traction and companies must adapt to remain relevant. When customers have endless options for websites and social platforms, customers are looking for what’s most personal. Personalized marketing messages can forge a real connection between brands and their customers. 80% of consumers said that they’d be more likely to do business with a brand that provides a personalized experience. This doesn’t just mean changing the name of your emails to fit the person you’re addressing. Improvements in technology such as AI combined with increased data collection and insights from social media and other sources have made it possible and easy to hyper-personalize everything from content to design to product recommendations and everything in-between.

Video Marketing

Video marketing was one of the top performing tactics of 2019 and it’s only expected to increase in value in 2020. Video is by far the most popular way consumers learn about new products today, and this goes far beyond just YouTube. Video can be utilized across all social platforms, Instagram, Facebook, and Twitter especially. With the growing shift to mobile, marketers don’t have to worry about reformatting long sales pages or emails. Videos can present the same information, if not more, in a format that works regardless of device. 

Video content is also a great driver of SEO. A study found that if a site includes video, it’s 50 times more likely to show up organically in search results. Since video content has been such a driver of traffic, Google detects that, and thus pushes pages that includes video higher up in the rankings. 

Here are some video marketing statistics to keep in mind when creating your marketing strategy for the coming year: 

Shoppable Posts and Social Commerce 

Social commerce refers to buying products directly through social media posts or ads, meaning users don’t have to leave the app to make a purchase. This is a trend that started on Instagram in 2019, but is quickly spreading across a variety of channels and is extremely valuable for online stores. For the longest time, online businesses were struggling to find ways to get their social media followers to visit their websites, and now they don’t even have to. At least 54% of people on social media use it to research product purchases. Shoppable posts accomplishes the long-time goal of selling directly on social media and decreases the chances of sales abandonment. 

If your business uses Shopify it’s extremely easy to create shoppable posts. Linking accounts (such as Instagram) is simple or you can install plugins (which is better for Snapchat). If you don’t have a Shopify account, you may have to create stores in additional places to qualify. Pinterest is another platform that should be considered, as it was one of the first to offer shoppable posts. 

Consumer Privacy

Over the past year data privacy has increasingly become a concern for consumers after learning of multiple security breaches on search engines and social platforms. Consumers taking ownership of their data and property rights has been a growing trend in 2019 and is expected only get stronger going into 2020. Not only are consumers’ concerns growing, but new legislation, such as EU ePrivacy, is getting passed that prohibits the practice of certain data tracking. As privacy increases in importance, traditional data tracking strategies will likely no longer be a suitable way to pursue leads and revenue. People want to know they can trust brands, and that their personal data is safe. Instead of being complacent, digital marketing teams should get strategic to reinforce their commitment to privacy so they can earn the trust of potential customers.

Final Thoughts 

The upcoming 2020 digital marketing trends utilize both human and automated intelligence. Both are being used to create more personalized experiences for consumers. No matter the trends, the goal remains the same – getting people what they want, when and where they want it. The increasing technological abilities to come in 2020 are only making that easier. 

More From Onimod Global 

To catch up on the latest digital marketing news and trends, click here. To find out more about who we are and what we do, click here!

Leveraging the Holidays to Market Your Brand

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Whether liked or not, the entire holiday season remains the most important time of the year for both brands and consumers. Even though Black Friday and Cyber Monday are the two largest shopping days of the year, the opportunity to generate monumental profits exists long after. During this time many consumers are open and willing to try new brands. Companies with strong brand equity have greater ability to capitalize on this opportunity. Leveraging the holidays to market your brand can set you ahead of the competition now and even after the season is over. 

Optimize Your Site 

Site optimization for the holidays can be done in many ways. The first is by adding holiday-themed graphics to your site. Consider things such as:

  • Updating your logo with festive detail 
  • Use “holiday” or “winter” colors across your site 
  • Creating a banner 
  • Shape special offers as gift boxes

Here are some examples: 

Source: Little Guy Logos 

Next, make sure your payment process is smooth and streamlined. Make your payment process as simple as possible. Consumers don’t appreciate when it’s difficult to add something to their cart or a lengthy checkout process. Make sure your payment system is as polished as possible before it’s too late. There should also be diversity in your payment options. If you already offer a variety of credit card and PayPal payments, consider adding Apple Pay if you haven’t already. Accepting all forms of payment may put you a leg up from your competition. 

Lastly, make sure you’re paying attention to site speed and mobile-friendliness. Page load time is always important, but especially this time of year. Consumers have even less time and patience than usual. They’re not going to stick around for a slow site when they can probably find the same thing elsewhere. This is especially important if you do decide to add holiday decorations and graphics to your site. Make sure you A/B test everything to ensure it’s not slowing your site. Delivering mobile-friendliness is also crucial this time of year. If you haven’t already shifted your focus to responsive design, it’s unlikely you’ll be able to pull that off before the end of the holidays. But better late than never, and it’s something to keep in mind for next year. 

Utilize Social Media 

Engagement on social media is at its peak during the holidays. Brands should use that to their advantage by creating shareable content and interacting with other users as much as possible. Here are some ways you can increase engagement during the holidays: 

  • Contests: Create a holiday contest where users provide and share their own content with you for a chance to win products or deals. This is beneficial because you can in turn re-share their content on your own page, instead of always having to create your own.
  • Video Content: Videos have the highest engagement rate out of any type of online content. If you have holiday commercials, that should definitely be shared on all social platforms. Consider creating different promotional videos for the holiday deals you’re offering as well.
  • Tip Sharing: Content that focuses on pain points and solves customers’ problems has the opportunity to gain a lot of visibility because those are the kinds of things they’re directly searching for. Creating and sharing blog posts on those topics across all platforms brings best results.
  • Interactive Campaigns: If your holiday marketing strategy has a particular theme or center subject, encourage followers to share similar content. For example, if your holiday commercial features a puppy, ask users to share with you pictures or videos of their own pets. This can create a cute thread that will attract the attention of those that may have not been aware of your brand.

 

Stay Cohesive and Maximize Reach 

Your holiday strategy should be included in your off-page efforts as well. The main goal should be to maximize reach to potential customers and inform them about your products, services, promotions, etc. This can be done by offering bloggers or influencers your products for them to review on their platform. Work to get some of your content featured in related guides on other sites. Make some type of event for people in your niche. There are endless ways that this can be accomplished. It just takes some work and creativity. It’s also important to remember that not everyone is going to be onboard with your pitch. Don’t get discouraged if someone turns you down. There are a lot of people online. Just move on and keep pitching! 

Final Thoughts

As the space becomes increasingly competitive, these strategies are most effective when started early. We are getting late into the season now, but this is something to keep in mind for next year. You can start building up your marketing strategies throughout the year to maximize reach and hopefully capture more consumers. 

How Onimod Global Can Help

Even the best e-commerce sites can need help with digital marketing, especially around the busy season. At Onimod Global, we’re experts in all areas including SEM, SEO, social, web dev, automation, and analytics. With our expertise and unique cross-channel digital marketing campaign strategies, we can power entire corporate marketing departments, or provide custom solutions for local businesses. We are your 24/7, in-house marketing partner. 

Learn more about what we do, take a look at some of our work, or start your conversation with us today!

What You Should be Excluding from Your PPC Campaigns to Utilize Your Ad Budget

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When building PPC campaigns, marketers usually focus on what should be included in targeting attributions. However, campaign exclusions are equally as important. Negative audiences, keywords, and other exclusions help to reduce wasted spend ensure people see the right messaging at the right stage of the funnel, and prevent users from being retargeted with products too many times. With targeting capabilities only getting more advanced, why not take advantage and utilize your budget to its fullest potential? 

Audiences You Should Exclude from PPC Campaigns:

Customer Support Seekers 

Users browsing customer support pages are likely existing customers looking for assistance, not shopping for more products. Nuances may apply depending on the goal of your campaign. For example, if you’re trying to upsell, existing customers looking for support may be a good target audience. If you offer premium support, you can also promote that through remarketing. In general, these are not users you want included in your campaign. You can build retargeting audiences based on URLs associated with the support section of your site to exclude them from your campaigns. 

Job Seekers 

Those looking for open job positions are likely not going to be product or service purchasers. So you don’t want to waste your budget by serving them ads for your latest promotion. Usually you  can identify these people by building a URL-based audience from your site’s career page. If you link to a third-party site for job applications, see if you can pixel that site, or track clicks to that site as a Google Analytics event to then build an audience for exclusion.

Past Converters 

These are not necessarily current customers, but have engaged in a conversion action, such as submitting a contact form or clicked on an ad in the past. Whether or not you target this audience depends on your business goal. If you have a multi-step funnel to work people up to the point of sale, then you would probably want to continue targeting this audience. If that’s the case they should still be put into their own category, as you don’t want to show them the same ad as before. This can be accomplished by tracking who as made it to your ‘Thank You’ page, then excluding that group from your original campaign. 

Current Customers

Whether or not you target this audience depends on your business goal as well. Sometimes you may want to sell current customers on additional features or new products. It’s often valuable to retarget past customers because they may be recurring revenue. Best practice would be to put past purchases into their own segment, see how they perform, and bid accordingly. Otherwise, you can create exclusions by uploading a customer match list of customer emails. If your product requires a login, you can build an audience based on people who have accessed pages that would indicate their status as a paying customer.

Additional Exclusions to Consider:

Your Own Company’s IP Address 

You always hope that your own employees aren’t clicking on your ads, but it can happen. But if even the ad doesn’t get clicked, it can still be wasting budget. Every impression counts. If Google detects your ads being seen, but not engaged, your campaign can be penalized. An impression without a click lowers your CTR, which can lower your quality score. This can then increase CPC, leading to fewer clicks and fewer leads. It’s best to be proactive and just block your company’s IP address completely, avoiding wasted ad dollars. 

Non-Business Hours 

Some may believe running ads 24/7 is how you would capture the most business, but this is not the case. It’s rare for companies to get many conversions between midnight and 6am. If your intake team isn’t capable of handling leads after hours, don’t waste your budget on clicks you can’t convert. It’s best to only run ads during business hours to ensure all calls can be answered and emails can be immediately responded to. 

Mobile Apps 

This is an issue most common among display campaigns. While you want to show your ads for mobile searches, you probably don’t want them getting shown within apps. When ads show up on game apps they’re usually either immediately ignored or clicked accidentally. Both which aren’t favorable. Now imagine what happens when a child is playing on a smartphone or tablet somewhere. Below is a screenshot of just a few placements from ONE account for the few short months a Display Campaign was active: 

Source: WordStream

At a top level look, it seems that your campaign is getting great clicks and impressions. When in reality it’s completely irrelevant traffic and wasted ad dollars. If you’re only getting a few irrelevant placements you can just exclude specific apps, otherwise you can exclude all mobile apps from your campaigns. This might be the best decision, as they can be costly clicks unlikely to convert. 

Finals Thoughts

Developing the right audience targets takes analyzation and constant A/B testing. And if your business is seasonal your audience targets may often change. It’s important to remember what you include and exclude from your campaign all depends on your campaign and business goal. 

More From Onimod Global 

At Onimod Global we’re experts in all areas of digital marketing from SEM and Web Dev to Social Media and Content Marketing.  Take a look at how we’ve helped other companies, and learn more about what we can do for you!

Twitter Marketing: Is it Right for Your Brand?

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Twitter has proven to be an incredibly powerful marketing tool for certain brands. It can be a great platform to increase awareness, engage with customers, and grow your business, but it isn’t right for everyone. Each social network is unique in its targeting, reach, and overall marketing abilities. When making the decision whether or not a specific platform is right for your business, an analysis of both yourself and the platform needs to be done.

What to consider before marketing your business on Twitter: 

Are you B2C or B2B? 

This is one of the most important factors that should go into developing a social media marketing strategy. In general, those searching on social media are at the very top of the sales funnel, but there are exceptions. Twitter is usually best for B2C companies, but it can work for B2B companies with the appropriate tactics. It’s becoming a central discovery hub for consumers, making it a great platform for displaying expertise, products, and creativity. News, retail, e-commerce, fashion, finance, travel, hospitality, sports, health and wellness are some of the top performing industries on Twitter. 

Who is your audience? 

This is the number one thing that should be considered before deciding to join any social media platform. If your ideal audience is millennials, Twitter is a strong choice, as 40% use it. As age increases, the percentage of use decreases. 27% of 30 – 49 year olds are users and 21% of 50 – 64 year olds are users. That doesn’t necessarily mean Twitter is a bad platform for reaching an older audience. It just means your actual strategy on Twitter would be different. It’s also important to note that 42% of users access the site daily. 

What is your brand’s persona? 

Establishing a well-defined brand voice is essential for Twitter strategy. Brand voice should be original, convey a message, reflect core values, and resonate with your audience in a personal way. Companies that convey their Twitter account in a lighthearted way generally have a leg up than those that keep it serious. Twitter users are most encouraging, engaging, and creative of all other social networks. Content that’s fun, snarky, and relaxed will always perform better on this platform. This also goes into deciding whom will be doing the tweeting for your company. It is possible to have more than one person running the account, but it’s essential to make sure they’re all in sync. 

What is your overall social media goal? 

If you only want to use Twitter to gain followers, promote yourself, and don’t care about what others have to say, it’s probably not the platform for you. This isn’t an account you can just put on autopilot. Regular engagement and interaction is vital for Twitter success. Scheduling tweets and never checking back is a huge missed opportunity. To maximize reach and keep your audience engaged it’s essential to check activity often, retweet relevant content, and jump in on trending conversations. Twitter is best for building relationships with customers, as it’s one of the most personable social platforms. Many companies utilize it for customer service inquiries, as it’s the best means of contact for many reasons. There are no hold times, it’s more informal, it’s public, and it’s in real time. Companies have the opportunity to respond to complaints immediately, which means problems can be solved that much faster. Since other users can see this happen as well, it showcases excellent customer service and may even save you from repeating them in the future. 

Final Thoughts 

Twitter can be a great platform for marketing and presents unique opportunities for both companies and customers, though it’s not for everyone. It’s simple to use, but takes frequent attention. Finally, it’s important to note that Twitter, just as all social media, is not an ultimate marketing solution. It should be used as a tactic, working in conjunction with other tools to support your overall marketing strategy. 

How We Can Help 

At Onimod Global we are experts in social media marketing. We know which platforms are best for brands, and create visibility for brands where customers are searching, interacting, and ultimately converting. Find out more about we do here, or contact us today here.

CMS vs CRM: Which Does Your Small Business Need?

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Customer relationship management (CRM) tools and content management systems (CMS) are two types of software used for sales and marketing. They’re often mistaken as similar or interchangeable tools, but in reality, their purposes are very different. They include different functionality and focus on different aspects of how your business connects with customers. CRM is all about managing customers and clients, while CMSs are for managing websites. If you’re wondering whether your small business needs a CRM or a CMS, the answer is probably both, but when you need to adopt each one may vary. 

What is a CMS and how does it work? 

A content management system is likely the first thing you’ll need when first setting up your business’s website. Your CMS will be the central hub where you create and manage all the content of your website. A CMS provides a graphical user interface to create and publish website content without having to use HTML. They usually have pre designed website templates or themes to choose from, but you can also create and customize your own designs. Many of the best CMSs for small businesses will include content creation and editing tools that allow users to publish blog posts or articles and provide cloud-based storage for managing digital assets, like photo and video files. Some systems have more capabilities than others. It just depends on what you need and the prices you’re willing to pay. WordPress is one of the most commonly used and reasonably priced systems. Ranging from $3 to $25 per month for hosting and premium themes from $29 to $49. More advanced systems typically range from $45 to $79 per month. 

Basic CMS Features: 

  • Custom domain names: Most CMSs allow you to create a custom domain name that’s in line with your company. 
  • Web hosting: You can store your site and site data directly in the CMS or integrate it with a web hosting platform. 
  • Content creation: The core function of a CMS is the ability to create digital content for a website without needing to know how to write code. Most CMS tools include a graphical user interface that includes a content editor. Often times it’s as simple as just using drag and drop for photos, videos, etc. Most tools also have content scheduling and automatic publishing capabilities. 
  • Ecommerce capabilities: Many systems allow you to set up a catalogue of products and integrate a payment portal. There are also ecommerce specific software that include order management tools, as well as integration with accounting software to make it easy to run your online store without the hassle of complicated shopping cart software.
  • Site editors: Many CMSs include different template and style sheets that can be installed, making it easy to change the layout and feel of your site whenever necessary. 
  • Content libraries: Content such as images and videos can be stored directly on the CMS and some even come with additional stock images for free use. 

The Best CMSs for Small Business: 

 

 

What is a CRM and how does it work?

A customer relationship management tool organizes and manages customer data. It allows for sales and marketing teams to keep track of leads, customers, and accounts, while making sure they’re all getting contacted at the right times. For small businesses it’s not whether or not you need a CRM, but when it should be implemented. This can vary from business to business, but the more your customer base grows, the harder it gets to keep track of them without one.

Basic CRM Features:

  • Lead and contact management: CRMs give you the ability to distinguish between leads, customers, and accounts, allowing users to link contacts with the right accounts and deals. It’s the primary place information about customers is kept and should contain all customer history, including past deals, communications, and sales activity. 
  • Sales pipeline management: This allows you to manage the sales process from every stage and assign tasks to specific team members. Most small business CRMs include multiple ways to view your sales pipeline, allowing you to customize the process, activities, and stages included as you work to close a sale. 
  • Email management: Emails can be integrated into CRMs, allowing for campaigns and follow ups to be sent directly from the system. More advanced systems have the capability to set up drip campaigns. Which automatically nurture leads through your sales process, sending a series of emails over time designed to qualify and convert them into customers.
  • Reporting and analytics: Most CRMs have the ability to generate reports on almost every aspect of the sales process, as well as configure dashboards providing analytics the process at a glance. This can be used to identify sales opportunities that need to be contacted, determine valuable accounts, or indicate which salespeople are best performing. 

For small businesses specifically, the most important features to look out for are cloud-based management, pipeline management, and contact profiles. You want your entire team to be able to access your CRM solution from any device at any time. If your business has a sales team it’s important to also be able to control the data that is accessed and shared. It’s equally important to have a process that guides people from lead to conversion without forgetting any steps. This includes sending out automatic emails based on behavior, making follow up phone calls, and offering free trials, which can all be accomplished through pipeline management. Lastly, each lead that shows interest in your business should have their own customer profile that includes full name, email, phone number, social media links, and any other important or relevant information. 

The Best CRMs for Small Business: 

 

 

Final Thoughts 

As previously mentioned, it’s no longer a question of customer management systems OR customer relationship management. A recent survey found 92% of small businesses either already use both a CRM and CMS, or are planning on implementing a CRM within the next two years. Each tool plays a role in attracting users, generating leads, and converting them to customers. Finding the right time to implement one or the other and which platforms to use all depends on your business and your ultimate goal. 

More From Onimod Global 

At Onimod Global we’re experts in all areas of digital marketing from SEM and Web Dev to Social Media and Content Marketing.  Take a look at how we’ve helped other companies, and learn more about what we can do for you!

We Are Ten! Celebrating a Decade of Innovative Digital Solutions

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Onimod Global is officially 10 years old! We’re celebrating a decade of providing expert and innovative digital marketing solutions for our clients. Working with companies of all sizes, in many industries across the globe has given us the opportunity to develop and perfect many different digital marketing strategies. 

We’re thankful for you, our wonderful clients, for putting your trust in our expertise, and allowing us to grow and perfect your marketing business goals year after year. With an innovative vision and a lot of hard work, Onimod Global quickly became one of the Midwest’s, America’s and the Globe’s fastest-growing digital marketing & SEO companies. Now spanning across six continents, our clients come to us – and stay with us – due to our proven business goal satisfaction rate and unique consultative approach. 

Over the last 10 years we have learned a lot about the changing face of digital marketing, but these are our core digital strategies we wanted to share with you. 

 

Our Core Digital Strategies:

SEO

Search Engine Optimization has always been our core attribute and the pillar of our digital marketing strategy. SEO has become vital in achieving long-term visibility for websites, especially with the continued expansion of new internet and search engine users. We’ve learned how to develop search engine optimization campaigns that drive organic traffic through increasing natural rankings across all major search engines, such as Google, Bing, and Yahoo. We accomplish this in a variety of ways. Some of our best practices include improving website crawlability and indexability, developing high quality content, and implementing proper metrics. 

Crawlability describes the search engine’s ability to access and crawl content on a page. Indexability refers to the search engine’s ability to analyze and add a page to its index. While these two elements are not mutually exclusive, it is extremely beneficial to have both for a site. If there is an issue with either, it prohibits search engines from analyzing and adding pages to their indexes. This ultimately makes it more difficult for your site to come up in search results. Our strategy starts with making sure that is not the case. We make sure there are no dead or broken links and that a site’s robot.txt file is properly updated. Following fixing all technical issues we start focusing on content optimization. Rankings continue to improve when quality content is consistently added to the site. This includes practices such as dropping relevant keywords into appropriate site places, using video and images when possible, and blog sharing. 

While these elements are extremely important, consistently measuring success is just as, if not more important. How will you know if your efforts are effective if you never check your progress? Measuring SEO success goes further than just tracking traffic and conversions. Time on page, pages per visit, bounce rate, scroll depth, and backlinks are all data points that give valuable insight to SEO performance.

SEM

Paid advertising across all search engines and social media platforms has become one of our specialties. Over our 10 years of SEM work we have become a trusted Google Partner, meaning we are a digital marketing company that is trusted by Google and excel with their products. We have learned to optimize our SEM strategy in a number of ways. A few of these include utilizing keywords and negative keywords, landing pages, and A/B testing all efforts. 

Finding relevant keywords and correct match type is essential for any paid search campaign. Irrelevant or low search volume keywords can result in a low quality score, which can prevent your ads from getting shown in search results. Generally, we suggest using on optimization for conversion match type, but it can differ depending on the campaign’s objective. Finding effective keywords takes a lot of trial and error. You want to use as many words or phrases as possible that align with what users are actually searching for. The use of negative keywords is important as well. You don’t want your ads firing for searches that are completely irrelevant to your services. We consistently watch the searches our ads fire for, ensuring we don’t waste budget on something that will never turn into a real customer or lead. 

Landing pages are something we suggest almost 100% of the time. Sending PPC traffic to a homepage can be a huge mistake. We believe that every search request is an opportunity and users are always looking for immediate solutions. If a user has already went as far as to click on your ad, make it easy as possible for them to actually convert. Sending them to your homepage means they will have to spend even more time searching through your site for what they actually want. If they don’t immediately find it, they’ll likely bounce and search elsewhere.

A/B testing is something that is widely underutilized when it comes to all aspects of websites and campaigns. You never really know how something is performing if it has nothing else to be compared to. We try to create different variations of ads and landing pages with various headings, keywords, body copy, placements, etc. To get clear results from tests it’s important to remember to only change one factor at a time and let it run long enough to gain accurate results. 

Social 

Mobile and social media have now established themselves as indispensable parts of the marketing mix. We utilize social media marketing to create social synergy for our clients. Social synergy is all about having visibility in the social spaces your consumers are searching, interacting, and engaging. The reason creating social positioning is so crucial is because it is now a great driver of leads and sales. An integrated social media platform can enhance marketing campaign effectiveness, help improve brand building across the enterprise, and make a real impact on sales and the bottom line. Integrated social capability brings another great benefit by keeping the enterprise updated with the latest innovations in social media. Sites such as Facebook and LinkedIn are constantly innovating and updating their collaboration tools, content-sharing formats, etc. With integrating social capability, customers don’t need to change business functions in sales or marketing to catch up with these changes.

We help our clients leverage the power of their content to elevate their audience and customer base in dramatic ways. This can be accomplished in a variety of ways. For content to be effective it must be consistent and high quality. We create and stick to monthly content calendars that guide our blog and post topics, which tags are used, where everything is shared, etc. Not only should the content you’re sharing be consistent, but it should have a purpose. Content should be based on questions potential customers might search for. The more direct and detailed the answer is, the better it will rank. It should also be actionable. Inform your audience about specific steps to take or resources they need to carry out the advice you’re giving. Content should always include a clear and a strong CTA, because the end goal is driving sales. In today’s much-hyped world of social media marketing, integrated social capability can make a direct and positive impact on the business.

What We Do Best 

We have a lot of digital strategies and solutions, expanding further than just SEO, SEM, and Social. But what we really do best is being our clients’ true marketing partner. Onimod Global can power entire corporate marketing departments or simply provide custom solutions for local businesses. We’re here for our clients 24 hours a day and live for the moment they’re in a pinch and need our help. We excel in customer service and serving as our clients consultative marketing team, delivering custom digital solutions client by client. 

Again, thank you to all our clients over the last 10 years, as without you, we would not be where we are today. 

More from Onimod Global

Learn more about what we do, take a look at some of our work, or become a client today! 

Black Friday Digital Marketing Tips

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In 2018, 14.8 million online sales were processed on Black Friday, making it the most popular shopping day of Thanksgiving weekend, including Cyber Monday. Black Friday is one of the most important, if not the most important day of the year for businesses, both online and physically. Last year, 89 million consumers shopped both online and in-store. This year, it’s predicted that 61% of consumers will Black Friday shop online, and online spend will surpass $12 billion. Focusing on digital execution is becoming essential for Black Friday success, no matter your business. As Thanksgiving is right around the corner, now is the time to evaluate your current position and start preparing your digital marketing strategy for not only Black Friday, but the general holiday season. 

Preparing for Black Friday 

Do Your Research 

Research your competitors’ deals. If you’re offering a 20% discount and they’re offering 50%, which would you choose? You want your deals to have real value. Consider increasing the deal amount or adding additional offerings to ensure it will attract consumers. Of course you don’t want to go so low it affects your profit margins, but you want to offer something that will pull shoppers away from the competition. 

Evaluate Site 

When shoppers are already presented with so many different options, they’re not going to wait around for a slow or low performing site. 46% of shoppers have said they’ll never return to a slow website. Going even further, Google reported that for every one second delay in page load time, conversions can fall up to 20%. While there can be many causes of a slow site, these are the most common: 

  1. Heavy Page Image: Optimizing images will allow the pages on your website to receive bytes faster, and this makes your page more efficient with a faster load time.
  2. Large Files: We highly recommend a JavaScript compression or a minimization tool to help decrease your download size.
  3. Plug-Ins: Enabling caching with a plug-in allows pages on your site significantly faster. This saves you copies of pages with the same request, which allows your server load in a much more efficient manner.

It may be beneficial to get a professional digital audit, to ensure your site is performing at its best for Black Friday. 

Make Sure Tracking is in Place 

There are a variety of tracking and attributing tools and strategies. Google Analytics is one of the easiest to implement and includes a URL Builder Tool to assist you in the process. This will allow you to monitor performance beyond just sales numbers. These additional insights will allow you to be even better prepared in the future. 

If you already have analytics tools in place, analyze last year’s data. Have you tweaked your site based on those insights into how your holiday traffic behaves? Analyze what and what didn’t work in the past. Which of your products were most popular? Were most of your visits from email marketing, or did visitors find your site organically? What were they searching for? Use these insights to better plan this year’s strategy. 

Black Friday Digital Marketing Tips 

Start Early 

In a report by AdWords, 61% of holiday shoppers begin searching online for their purchases prior to the weekend of Thanksgiving. Consider creating a Black Friday landing page and letting it run all-year-round. If a shopper is doing early research for the deals they want to take advantage of on Black Friday, yours could be one of the first they see. If you keep that landing page up all year round, it will allow for continuous SEO work. By the time it gets close to Black Friday, and the searches get higher, your page will likely rank much better than those that just released their pages a few weeks prior. 

In addition to a specific Black Friday landing page, include the usual promotions and email blasts. Email marketing is an important aspect of Black Friday, but it needs to be done tactfully. The subject line is one of the most vital aspects, as if it doesn’t grab readers’ attention, it’s likely to remain unopened or marked as spam. Timing is also everything. Schedule your emails based on time zones or peak of online email users. 

Utilize Social Media 

Social media is becoming a great tool for ecommerce. The amount of users that purchase products via social media ads continues to rise. Both paid and non-paid social posts can be effective to create awareness for your sales. Include Black Friday hashtags in your posts so prospects searching for deals will easily find yours. Make sure to include a strong call-to-action in every post as well. Whether it be to visit your site or request more information on the sale. It’s additionally as important to engage with your audience. Don’t leave any comment unanswered. It always looks better when businesses are prompt with responses to questions or concerns. 

Initiate Referral Programs 

Consumers trust other consumers. Recommendations and referrals are some of the strongest forms of advertising. Take advantage of that and consider implementing a Black Friday referral program. Referred customers can actually be a great driver of brand loyalty and striking profitability than any of your other clients. The key is the reward has to be too good to pass up. If it’s not worth it, no consumers will care enough to put in the effort. There are a variety of ways to create enticing rewards without hindering profitability. 

Add a Countdown/Timer 

Shoppers can be indecisive. They often take their time to price shop and compare deals before making a final purchase. A countdown timer can add a little pressure to the situation and may be just the push a shopper needs to make a quick decision. It’s beneficial to include one for every product with the specific date and time the deal ends. Timers can be effective in more places than just product pages. Consider adding them as banners to landing pages, in promotional emails, or even social media pages. 

Personalization 

It’s no secret that serving highly tailored and personalized messages to each potential customer can drastically increase the chances of them converting. In fact, 63% of shoppers expect their purchase history to guide personalized experiences from brands. When it comes to Black Friday here a few ways you can try to make your marketing efforts more personalized: 

  • Include the recipient’s name in email blasts. 
  • Offer different deals to different customers. For example, existing or loyal customers are offered larger discounts or better deals. 
  • Include recommendations on product pages based on users past purchases and buying behavior. 

Black Friday is basically the kickoff to the holiday shopping season, but that doesn’t mean you can’t start your efforts long before Black Friday. Most of these strategies include detailed planning and targeting to be effective, which usually isn’t something that can be accomplished in a few days. It’s never too early to prepare for Black Friday. 

How We Can Help 

Even the best ecommerce sites can need help with digital marketing, especially around the busy season. At Onimod Global, we’re experts in all areas including SEM, SEO, social, web dev, automation, and analytics. With our expertise and unique cross-channel digital marketing campaign strategies, we can power entire corporate marketing departments, or provide custom solutions for local businesses. We are your 24/7, in-house marketing partner. 

Learn more about what we do, take a look at some of our work, or start your conversation with us today!